Description:

iT Hardware Asset Management - Analyst 1
Position Summary

IT Hardware Asset Analysts leverage communication, technical, and analytical skill sets to identify, deliver, maintain, and optimize scalable solutions and value to the customer.

Always curious, Analysts understand how process and technology changes fit into the company strategy. Success is measured through a variety of methods including process improvement, effective use of technology products, metrics/data driven decision making, speed to delivery/resolution, and overall customer service provided to the end user. Hardware Analysts will support/use various technology platforms including PC/Mac desktops, laptops, retail selling devices, and mobile devices.
Key Responsibilities

General knowledge and understanding of IT hardware, peripherals, and specifications including: desktops, laptops, mobile devices, shared devices, printers, and retail selling devices.

Analyzes device options to meet the needs of the business, including tech compatibility

Process customer requests for new device orders, break-fix, or replacements per existing policy and guidance

Supports accurate device inventory and organization for all devices across multiple locations

Prioritizes and drives tasks that support program scope, measuring ongoing effectiveness

Awareness of industry practices, strategies, and processes within retail and technology

Awareness of technology tool sets
Behavioral Competencies

Provides amazing experiences for both internal and external customers by identifying needs and striving to meet them

Follows through on commitments and obligations and uses company resources wisely

Understands overall business objectives and priorities and how efforts align

Remains creative and open to new ideas

Exhibits exceptional attention to detail.

Collaborates, influences, and builds consensus through constructive relationships and effective listening

Solves problems by incorporating data into decision making

Focuses on solutions and identifies and removes barriers to problem solving

Adjusts to changing situations and expectations in a positive way
Key Qualifications

1-year Analyst, Financial Analyst, Logistics, or Technician experience

BA/BS degree or equivalent work experience

Prior experience with ServiceNow ITSM a plus

Microsoft Office suite expertise

Ability to lift 40 lbs.