Description: Max pay rate: *** per hour
Job location: Training is in person and location after training will be remote

Candidate must be located within 50 miles of Warwick, RI *** office. Must be available to come into the office after training for system outages and as requested.

Training Hours, location, schedule:
8am - 5pm EST is training hours - training will be in office - Monday - Friday.
9/2/2025 is start date.
9/2/2025 - 9/29/2025 will be initial training.
9/30/2025 - 10/13/2025 will be nesting - nesting is also in office.

Post-Training Hours, location, schedule:
8am - 11pm EST will be post-training schedule - Monday - Friday.
Post training location is remote.

Required Skills and Experience:
- 1-2 years call center experience preferred (Will accept customer service experience as well)
- Strong computer literacy required.

Job Description:

Provide service and information to customers regarding *** products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions. This position may also support conserving existing assets.

Responsibilities include:
Provide service to customers who possess a policy through *** by responding to requests via telephone regarding insurance and other financial service products and benefit plans;
Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.;
Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing;
Efficiently access multiple electronic systems and LAN/PC to provide complete response;
Work at all times to enhance and strengthen the relationship between the customer and ***;
Support special campaigns as needed, or if solicited by the customer; Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills.

Skills required include:
Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative and claims organizations;
Excellent oral & written communication skills;
Superior telephone etiquette;
Excellent listening skills and ability to articulate ideas;
Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of ***; Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers;
Strong organizational skills;
Strong ability to multi-task;
Demonstrated ability to manage stress;
Strong computer skills;
Ability to think out of the box to generate innovative process improvements;
Strong solid math and analytical skills;
Ability to work various shifts within hours of operation.
Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it. Previous Call Center experience preferred

Custom Fields:
Name: Project Name (If Applicable)
Value: None

Name: Product Number
Value: 001000

Name: State
Value: RHODE ISLAND

Name: ***LaptopDropdown
Value: Yes

Name: *** Systems Etc Dropdown
Value: Yes

Name: Onshore/Offshore
Value: Onshore

Name: Operating Unit
Value: 09000000

Name: Country
Value: UNITED STATES

Name: Building Access Dropdown
Value: Yes

Name: Business Unit
Value: 01300

Name: On Site/Off Site
Value: Hybrid - Split arrangement between *** Office and non-*** location; typically 3 days per week in *** office

Name: City
Value: WARWICK

Name: GL Account
Value: ***