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Job Description :

BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE

At Ryder, our most important competitive advantage is our people. C ULTURE- INTEGRITY- FAMILY . As a Mobile Maintenace Manager, you’ll be asked to lead a dynamic team of people and empower others to further develop their careers while also developing your seniority in the transportation industry.

Location: Charlotte NC 28227

Summary

The Manager Maintenance Services manages the Mobile Maintenance operation for an assigned area. The Maintenance Specialists (MS) report directly to the MMS. Using leadership, the MSS, recruits, develops and mentors the MS's. They manage to the assigned profitability metrics, and represent Ryder at internal and external meetings as requested by senior management. The MMS assists the technicians as needed to develop relationships with clients and vendors. The MMS must be able to accomplish results and ensure business objectives and labor requirements are met. The MMS is responsible for ensuring the customer's needs are being met while balancing financial, operating, quality, and safety targets against the requirements of the business measured through leadership competencies and business metrics.

If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place. This position comes with a competitive salary and yearly bonus. We also offer a full benefits package, 401k employer match, PTO, and a discount on shares!

You thought that was it? Take a look at a few of these: Ryder has most recently been named One of Most Trustworthy Companies in America (http://newsroom.ryder.com/news/news-details/2023/Newsweek-Names-Ryder-One-of-Most-Trustworthy-Companies-in-America/default.aspx) by Newsweek , America's Best Large Employers (http://newsroom.ryder.com/news/news-details/2023/Ryder-Named-Among-Forbes-Americas-Best-Large-Employers-for-2023/default.aspx) by Forbes , World's Most Admired Companies (https://investors.ryder.com/news-events/News-Releases/news-details/2023/Ryder-Named-Among-FORTUNE-Magazines-Worlds-Most-Admired-Companies-for-11th-Consecutive-Year/default.aspx) by Fortune Magazine , Top Company for Women to Work for in Transportation (http://newsroom.ryder.com/news/news-details/2023/Ryder-Named-a-Top-Company-for-Women-to-Work-For-in-Transportation/default.aspx) by Women in Trucking, Overdrive Award (http://newsroom.ryder.com/news/news-details/2023/Ryder-Receives-2022-Overdrive-Award-from-General-Motors/default.aspx) by General Motors , Food Logistics' Top 3PL Award (https://newsroom.ryder.com/news/news-details/2023/Ryder-Named-Among-Food-Logistics-Top-3PL--Cold-Storage-Providers-to-Food--Beverage-Industry-for-11th-Consecutive-Year/default.aspx) by SDC EXEC , Reader's Choice Excellence Awards by Inbound Logistics , & Top Women to Watch in Transportation (https://investors.ryder.com/news-events/News-Releases/news-details/2023/Ryder-Leaders-Recognized-as-Top-Women-to-Watch-in-Transportation-in-2023/default.aspx) . We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with Supplier Environmental Excellence Award .

Welcome to Torque by Ryder (https://www.youtube.com/watch?v=lOXNuVBZ8Jk&t=29s)

Torque by Ryder Website

Essential Functions

• Operations Management: Achieve all profitability goals set by Ryder by working closely with assigned MS’s. Perform equipment inspections. Ensure regular communication with our leaders and facilitate needed resources to meet objectives.
• Labor Management: Recruit and hire MSs to provide quality service to our external customers. Ensure all technicians are on-boarded effectively. Provides management, training and development of all personnel assigned. Responsible for Performance Management of all assigned personnel Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team. Ensure TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends.
• Customer Management: Monitor interactions with our customers and technicians to ensure delivery of promised services to maximize satisfaction for our customers Responsible for delivering customer uptime through the effective scheduling of technicians as well as the consistent monitoring of technician workflow and productivity.
• Financial Management: Responsible for implementing cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives. Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets. Responsible for the optimization of net maintenance cost per unit Work with vendor sourcing group to identify potential and preferred vendors for specific vehicle maintenance services Responsible for ensuring accuracy of third-party invoices and the quality of worked outsourced to vendors. Responsible for Payroll, Purchase Order approval and invoice reconciliation, and fuel reconciliation, all liquid inventories to include fuel, DEF and oil. Responsible for the customer bill back process to include identification, review and approval of bill back opportunities. Responsible for ensuring proper documentation and explanation/ reporting of re-billable activity. Responsible for the Warranty process and maximizing Warranty recovery in the shop. Ensure data integrity in the system of record Responsible for bi-annual inventory audits of all locations under footprint
• Asset Management: Directs his/her direct reports in maintaining the appearance and maintenance of the Mobile truck Evaluates needs and makes recommendation for tooling and equipment requirements Management and oversight of vehicle specifications and vehicle in-service/out-service process Ensure all vehicles have required specifications in SAM Responsible for Parts Inventory management, policies and procedures Coordinate company inventory and assets to get the best utilization and return on investment of assets
• Quality Management: Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews on non-PM work Lead breakdown root cause analysis process, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center Maintain control/visibility over work completed by the MMT’s to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized Develop and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements Responsible for ensuring a safe workplace and providing guidance for all safety efforts and initiatives Ensure Cleanliness and quality of repair for all maintained vehicles Comply with Safety, State, and EPA regulations and requirements Conduct monthly safety meetings and training remotely to consistently reinforce Ryder’s commitment to safety

Additional Responsibilities

• Performs other duties as assigned

Skills and Abilities

• Ability to professionally represent Ryder and competently interact with customer management, Required
• Capacity to understand labor, financial, operating, quality, safety and asset processes and related metrics, Required
• Strong sense of personal accountability and a proven track record of achieving desired results, Required
• Ability to communicate effectively both verbally and in writing, Required
• Ability to work with reporting systems to pull data for analysis and decision making is strongly, Preferred

Qualifications

• H.S. Diploma/GED, Required
• Associate's degree in in Business, Transportation, Distribution/Logistics or related study, Preferred
• Bachelor's Degree in in Business, Transportation, Distribution/Logistics or related study, Preferred
• 3 years or more in in a maintenance operations environment, Required
• 0 to 1 year in in Maintenance and Technical experience in a shop environment, Required
• 0 to 1 year in Supervisory experience, Required
• Competent in basic computer skills and in a Microsoft Office environment Intermediate, Required
• Mechanical aptitude with knowledge of diesel trucking industry Intermediate, Required
• Must be able to understand financial statements and basic accounting principles Intermediate, Required

Travel

YES

\#LI-CZ

\#INDexempt

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Job Category: Maintenance

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type :

Salaried

Minimum Pay Range:

$80,000

Maximum Pay Range:

$85,000

Benefits Information:

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees :

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Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .

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