Goodsmith is Hiring an Operiations Manager!

Goodsmith is seeking a disciplined, experienced, and detail-oriented Operations Manager to lead our in-house mechanical services team. This individual will manage daily operations across plumbing, electrical, HVAC, and appliance repair services. The role requires field familiarity, operational precision, and the ability to provide high-touch service to discerning residential clients.

This is a full-time, in-office leadership position offering a salary of $90,000 to $110,000 per year, plus performance-based incentives. A company vehicle will be provided after 60 days for use to/from work and on the job.

Key Responsibilities:

Leadership and Team Management

• Supervise and coach a multi-trade team of field technicians.

• Estimate job durations and allocate labor resources accordingly.

• Monitor team performance and enforce standards around quality, appearance, and accountability.

• Promote a service-first, professional culture in the field and office.

 Operations Management

• Procure materials and parts as needed for field work.

• Manage a 4-vehicle fleet including maintenance, cleanliness, and stock levels.

• Maintain operational discipline in the office: clean workspaces, accurate records, proactive coordination.

• Utilize field service software for dispatching, tracking, and job closeout.

Customer Service 

• Serve as the point of escalation for complex or dissatisfied homeowner interactions.

• Communicate clearly and professionally with high-end residential clients.

• Ensure every job meets not only functional requirements, but also client expectations around service and presentation.

Field Execution and Problem Solving

• Regularly visit job sites to ensure quality, resolve issues, and support technicians.

• Triage and problem-solve tasks that may span multiple trades or fall outside standard scope.

• Identify gaps in technician preparedness, job estimating, or scheduling — and take corrective action

Requirements

Must-Have Qualifications

• 10+ years of experience in residential construction or home services

• 5+ years of direct experience supervising mechanical trade teams

• Bachelor’s degree in Construction Management, Engineering, or a related field

• Proficient with service software tools and digital job management platforms

• Clean-cut appearance, professionalism, and ability to uphold company standards

• Exceptional interpersonal and communication skills

• Valid driver’s license and clean driving record

• Willingness to maintain a clean and organized work environment

Benefits

• Paid Time Off (PTO)

• Health Care & Dental

• On-the-Job Training

• Company Vehicle Provided

• Performance-Based Pay Reviews