Role Overview

The Field Manager at Bluetape USA is responsible for ensuring efficient, high-quality Pre listing repairs, Inspection report repairs and post closing repairs. They need strong technical skills to perform repairs when at capacity or in emergency situations, diagnose issues, manage a team of 5-7 technicians with a positive attitude, communicate effectively with clients, provide training, ensure quality control, enforce safety, maintain accurate records, and lead their team by example.

Starting Salary between $80,000 and $100,000 depending on experience!

Key Responsibilities

Technical Operations

• Conduct all on-site evaluations for new projects and existing work

• Create accurate pricing for non-pricebook items and change orders

• Provide technical guidance and support to field technicians

• Serve as emergency technical support when operating at capacity

• Assist with assigned work as a secondary worker when primary responsibilities allow

Team Management

• Evaluate and train new field technicians

• Conduct monthly or quarterly check-ins with technicians to review performance

• Resolve disputes between technicians professionally and fairly

• Report significant employee disputes to senior management

• Maintain a collaborative team environment

Customer Relations

• Meet with and address concerns of dissatisfied homeowners

• Represent Bluetape's management team professionally on-site

• Practice proper site protocol including announcing presence and appropriate workspace setup

• Apply conflict resolution techniques for difficult customer situations

• Clearly communicate scope of work boundaries and additional pricing when necessary

Quality Assurance

• Ensure proper workspace setup and cleanup protocols are followed

• Document project progress with before and after photos

• Verify all work meets Bluetape's standards before completion

• Train and reinforce quality standards with field technicians

Performance Metrics

Technical Excellence

• Accuracy of non-pricebook item and change order pricing (target: >95% accuracy)

• Response time to technicians' technical questions (target: <2 hours)

• Quality of completed projects (target: <5% callback rate)

• Thoroughness of on-site evaluations (target: <3% missed items)

Team Development

• New technician onboarding effectiveness (measured by time to proficiency)

• Completion rate of scheduled technician performance reviews (target: 100%)

• Team member retention rate (target: >85% annual retention)

• Team satisfaction scores from internal surveys (target: >4/5 rating)

Customer Satisfaction

• Resolution rate of customer complaints (target: >90% first-visit resolution)

• Customer satisfaction scores post-resolution (target: >4/5 rating)

• Percentage of repeat customers following issue resolution (target: >75%)

• Quality of communication as measured by customer feedback

Operational Efficiency

• Timeliness of pricing and estimate delivery (target: 24-48 hour turnaround)

• Efficient use of available time between primary responsibilities

• Effective distribution of emergency support duties

• Documentation quality and completeness (photos, reports, etc.)

Requirements

• Minimum 15 years of hands-on Leadership and Management

• Ownership of standard hand and power tools

• Appropriate work vehicle. Truck or Van

• Willingness to complete a pre-employment background check

• Estimating knowledge

• Positive attitude

Nice to have:

• Experience with difficult customers

• Employee Testamonial

• Osha 10 or 30

• Lead paint cert.

Benefits

• Paid time off

• Sales Bonuses

• 401K Plan

• Health care

• Dental

• Travel reimbursement

• Growth Opportunities