Claim Advocate Job Description

Claim Advocate

About the Team

The Claim Advocate will work closely with hosts to quickly and efficiently handle specific tasks required to process claims for damage submitted by hosts. The team operates in a dynamic, fast-paced environment, focused on resolving tasks according to established guidelines and procedures.

What You Will Do

Make outbound calls to hosts to gather information, explain protection plans, and advise on repair costs.
Answer inbound calls from hosts to understand their concerns and move the file forward to completion.
Resolve assigned tasks on designated claims following defined processes and procedures.
Review non-complex claims for eligibility for contractual reimbursement.
Monitor and compare photographs to determine whether damages are trip-related.
Educate hosts about the claim process and Turo protection plan requirements.
Document claim files using templates and structured tasks.
Collaborate in a team environment, participating in meetings, huddles, 1:1s, and training sessions.
Perform other related duties as assigned.

Your Profile

1+ year of auto claim or customer service experience.
Strong verbal and written communication skills.
Ability to quickly comprehend materials and complete work efficiently.
Excellent organizational skills and attention to detail.
Proven ability to meet deadlines and follow established processes effectively.
Proficiency with technology, including macOS and Google Docs.
Demonstrates Turo’s values through work and team interactions.

Bonus: A bachelor’s degree is a plus.

Compensation

The target base salary range for this role in Phoenix is $48,000 ($23.08/hour). This role is also eligible for equity and benefits. Individual pay is determined by objective factors, including job-related skills, experience, and relevant education or training.

Benefits

Competitive salary, equity, and perks for full-time employees.
Employer-paid medical, dental, and vision insurance.
Retirement employer match.
$2,000 Learning & Development stipend for professional growth.
$1,000 Turo host matching and $1,500 vehicle reimbursement program.
$100 Monthly Turo travel credit.
Cell phone, internet, and Fringe benefit stipend.
Paid time off, holidays, volunteer time, and parental leave.
For in-office employees: weekly lunch, snacks, and fun activities.
Annual Turbo Week (company-wide conference).

About Turo

Turo is the world’s largest car-sharing marketplace, connecting travelers with trusted hosts across the US, UK, Canada, Australia, and France. Whether you’re seeking a rugged truck or a luxury ride, Turo offers a unique car-sharing experience.

We are committed to building a diverse team. If you’re from a background underrepresented in tech, we encourage you to apply. Even if you don’t meet every qualification, we’re excited to hear from enthusiastic candidates who share our vision.

Claims Advocate