About the team

We are a supportive, down-to-earth, and fun team of fraud and risk professionals passionate about protecting our global marketplace. Our top priority is maintaining a world-class program by leveraging leading third-party tools, staying informed on the latest industry trends, and developing our team of subject matter experts.

We’re looking for an experienced, analytical, and team-oriented fraud fighter to join us. This is a rewarding role that involves all aspects of fraud detection and prevention, including reviewing users, transactions, and login activity. You’ll also handle escalated customer disputes and other issues that could affect the safety of our marketplace. You will have the opportunity to learn and grow with our diverse and talented teams while playing a key role in the success of the business.

What you will do

Review transactions, accounts, and activity to identify and resolve fraudulent activity in real time.
Conduct in-depth analyses of complex fraud cases using SQL and other analytical tools.
Lead detailed investigations into sophisticated or high-value fraud cases, collaborating with internal teams and external agencies when needed.
Develop and implement scalable fraud prevention workflows, strategies, and policies based on insights from case analysis and industry trends.
Manage and monitor the performance of internal systems and fraud detection rules.
Partner cross-functionally with departments such as IT, Legal, and Customer Service to implement and strengthen fraud prevention measures.
Identify high-risk attributes associated with identity theft, payment fraud, account takeover, or host fraud.
Train, mentor, and support outsourced agents and internal team members on advanced fraud detection techniques and investigation procedures.
Share knowledge and collaborate with Trust & Safety, Legal, Claims, and Global Operations teams as a fraud prevention subject matter expert.
Prepare and present detailed reports on fraud incidents, trends, and prevention strategies to senior management.
Perform other related duties as assigned.

Your profile

Minimum of 5 years of experience in fraud prevention, risk management, or a related field within an e-commerce environment.
Bachelor’s degree or equivalent work experience.
Proficiency in SQL for data analysis, reporting, and identifying fraud patterns.
Familiarity with systems for fraud prevention rule management and customer authentication.
Strong ability to function effectively in a fast-paced environment and adapt quickly to change.
Excellent verbal and written communication skills with a commitment to responsiveness and exceptional customer experience.
Demonstrates Turo’s values through work product and team interactions.

Bonus if you have

Experience in a two-sided marketplace or related e-commerce platform with peer-to-peer interactions.
Certified Fraud Examiner (CFE) credential or other advanced fraud training.
Experience with Kustomer, Sift, DOMO, CRM systems, Google Docs, MS Office, and macOS.

For this role, the target base salary range in Phoenix is $70,000–$87,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.

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Claims Advocate

Fraud Prevention Specialist II