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Description

At PTR Global, we are looking for a dedicated and tech-savvy individual to join our team as a Call Center Tech/Customer Support. In this role, you will be the first line of support for our customers, helping them navigate through technology-related issues with empathy and expertise. Your typical day will involve answering incoming calls, troubleshooting technical problems, providing clear solutions, and ensuring high customer satisfaction. You’ll work collaboratively within a supportive team environment, making a positive impact on our clients’ experience.

Requirements

Prior experience providing support with technology in a call center environment.
Able to work 5 days a week at our Charlotte office.
Must reside within 15 miles of the Charlotte office location.

Nice to Have

Experience with customer service software and CRM systems.
Familiarity with troubleshooting and resolving common tech issues.
Strong communication and problem-solving skills.
A positive attitude and an eagerness to learn.

Benefits

Competitive salary ranging from $26 to $28.75 per hour.
Paid Time Off to recharge and relax.
401k Retirement Plan to secure your future.
Comprehensive Health Care and Dental benefits.
Growth Opportunities for career advancement.

About PTR Global

PTR Global specializes in providing IT and professional staffing solutions, utilizing advanced technologies and tailored processes to efficiently source and onboard both contingent and permanent workers. Our mission is to connect talented individuals w