Guest Experience Lead

Schaumburg, IL

Do you love the energy of a fast-paced environment, enjoy helping people, and take pride in delivering top-notch service? At our new attraction, WONDRA, we’re looking for enthusiastic Guest Experience Shift Lead who can make every visitor feel like the star of the show.

From the moment guests walk through the door, you’ll be there to greet them with a smile, guide them through the experience, and ensure their visit is nothing short of extraordinary. Here, every day is an opportunity to spark joy, share moments of wonder, and keep the magic alive for all ages.

Qualifications & Experience

🎯 What You’ll Do (Key Responsibilities):

As a Guest Experience Shift Lead, you’ll be the go-to person on shift — inspiring your team, solving problems, and ensuring guests have a magical time! ✨

🧭 Lead the Team:

Supervise and support the Guest Experience crew during daily operations
Delegate tasks and monitor progress in real-time

🎉 Create Amazing Experiences:

Motivate the team to be “guest obsessed” 🧡
Ensure all guests receive world-class service and prompt support

📋 Keep It Safe & Smooth:

Uphold health & safety standards
Manage guest flow and queues to optimize the experience

🎓 Train & Empower:

Onboard and train Hosts across all guest-facing areas
Maintain training records and help develop team members

🛠️ Step In & Step Up:

Act as Supervisor on Duty or assist in various roles when needed
Handle guest feedback and escalate when necessary

👥 Support the Team:

Participate in team audits, engagement activities, and improvement projects
Provide feedback, coaching, and performance evaluations

💼 What You Bring (Qualifications & Experience):

✔️ High school diploma or GED
✔️ 6+ months experience in attractions, entertainment, or hospitality (preferred)
✔️ Excellent communication and teamwork skills
✔️ High energy, positive attitude, and a passion for guest service
✔️ Able to adapt in a fast-paced, multitasking environment
✔️ Comfortable using standard office tools and software

🧳 Other Essentials:

🕒 Must be available to work flexible hours, including weekends, evenings & holidays
💪 Ability to lift up to 50 lbs and move around the attraction
🌡️ Work in a variety of indoor/outdoor environments
🧼 Committed to safety for guests and team members alike
📍 May require local travel occasionally

🧠 Bonus Skills:

💬 Strong communication across diverse teams
🤝 Collaborative mindset — we’re better together!
✅ Accountability and ownership of your responsibilities
🔄 Adaptability — you can shift gears with a smile

🚀 Why Join Us?

We don’t just offer jobs — we offer adventures! 🎡 You’ll join a passionate team that’s all about fun, teamwork, and creating memorable experiences. We celebrate individuality, encourage growth, and empower you to be your best self.

🔗 Ready to take the lead and make magic happen? Apply now and let’s make every guest feel like a VIP! 🎟️💫

Benefits

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

Pay Range

From USD $17.00/Hr.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Guest Experience Host

Guest Experience Lead