Join Our Team as a Dispatcher

At Integrity Heating & Cooling, “Service Success” means creating a win-win-win—for the customer, the company, and you. As our Dispatcher, you’ll play a central role in delivering outstanding customer service, driving operational excellence, and earning performance-based rewards for helping both our customers and our company thrive.

About Us

With over 20 years of serving the Greater Charlotte area, Integrity Heating & Cooling is a trusted, family-owned HVAC leader dedicated to delivering exceptional customer service while fostering a supportive environment for our team members. We’re proud to be an authorized Lennox and Trane dealer with NATE-certified technicians, known for our professionalism, reliability, and commitment to exceeding expectations.

Why You’ll Love Working Here

Competitive pay: $22–$25/hr. + weekly performance bonus potential
Signing bonus for ServiceTitan Certification
Full-time, Monday–Friday, with a rotating Saturday schedule
100% company-paid medical, dental & vision insurance
A great work/life balance, 120 hours PTO + 6 paid holidays
401(k) with 4% company match
Ongoing training through Nexstar & customer service programs

What You’ll Do

As a Dispatcher, you’ll manage technician schedules and workloads to maximize productivity and customer satisfaction. The ideal candidate will prioritize high-revenue service calls while maintaining excellent customer service for all clients.

Requirements

Dispatch technicians efficiently to optimize daily schedules
Prioritize high-revenue service calls while maintaining top-tier service for all customers
Optimize routes to reduce travel time and increase service efficiency
Communicate clearly with customers about scheduling and service expectations
Collaborate with the Service Manager to ensure technicians are fully prepared
Handle urgent service requests and reallocate resources as needed
Maintain accurate records using ServiceTitan

Benefits

What You Bring

Experience in dispatching or scheduling
2-year degree or 3+ years in a professional office setting
Strong multitasking and organizational skills
Excellent communication and phone etiquette
Familiarity with local geography and dispatch/CRM software (ServiceTitan experience is a plus!)

Ready to be the driving force behind our service success? Apply today and grow with a company that values your impact!