Technical Support Engineer

📍 Location: Hybrid – United States
💼 Employment Type: Full-Time
💰 Compensation: Competitive salary + stock purchase options + benefits

About Dynatrace

At Dynatrace, we’re transforming the way the world’s largest organizations build and run software. Our unified observability platform empowers digital teams to deliver flawless user experiences with real-time insights powered by AI and automation.

We’re looking for a Technical Support Engineer II to join our global team — someone passionate about technology, problem-solving, and helping customers succeed.

What You’ll Do

Troubleshoot complex technical issues for Dynatrace clients across multiple environments and programming languages.
Work closely with enterprise customers to identify, diagnose, and resolve product challenges in SaaS applications and infrastructure.
Collaborate cross-functionally with engineering and product teams to escalate and resolve advanced cases.
Continuously learn new technologies and expand your technical skillset across cloud, network, and application layers.
Provide exceptional customer support, ensuring clients achieve full value from the Dynatrace platform.
Contribute ideas for improving product performance, features, and support processes.

What Will Help You Succeed

Minimum Requirements

1+ year of related technical experience (support, development, or operations).
Familiarity with SaaS applications and infrastructure.
Exposure to front-end technologies (HTML, JavaScript, CSS, React, etc.).
Bachelor’s degree or equivalent technical training.

Preferred Requirements

3+ years of experience supporting or developing SaaS-based applications.
Experience directly interfacing with clients in a support or service role.
Understanding of full-stack web applications (Java, .NET, Go, Python, etc.).
Working knowledge of Linux environments.
Familiarity with Docker, Kubernetes, or OpenShift.
Strong network troubleshooting experience.

Why You’ll Love Working at Dynatrace

Be part of a one-product company delivering real impact to enterprises worldwide.
Work with the latest cloud-native and AI-driven technologies at global scale.
Join a collaborative, innovative team that values creativity and diverse perspectives.
Access to a tailor-made career development program built to help you reach your professional goals.
Benefit from competitive pay, comprehensive health coverage, paid time off, and employee stock purchase options.
Relocation support is available for eligible candidates.

If you’re a curious problem-solver with a passion for technology and customer success — we’d love to meet you.
Apply today and help us make software work perfectly.