Sangaree Animal Hospital

Veterinary Customer Service Representative - Summerville

Summerville, SC
Since 1985, Sangaree Animal Hospital has been at the forefront of providing state-of-the-art veterin

Job Description

Veterinary Customer Service Representative

Posted: Tuesday, 2/6/2024

Seeking an independent, compassionate Receptionist* to join our team!*
Why Sangaree Animal Hospital* in *Summerville, SC?
We're focused on making sure our hospital has the right tools to allow our doctor and medical staff the ability to provide excellent service and care. In addition to diagnostic and preventative services, our hospital is equipped with digital radiography, digital dental radiography, and in-house labs.

Our team wants you to know...
"One thing that will make or break a hospital is how well a team works together. Here at Sangaree Animal Hospital, we are family and we understand how each individual person thinks, which makes it easier for us to work together."

Our Commitment to Diversity:
We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.

Who are we looking for?
Applicants must have a professional work ethic, positive personality, excellent communication skills, the ability to multi-task efficiently in a fast paced environment, provide a calm demeanor and have a passion for delivering exceptional care to clients.

Responsibilities:

  • Greet clients and their pets and complete the appointment sign in process which can include: inputting and retrieving information from the computer, confirming the reason for the appointment, receiving and confirming the client's contact information, letting the medical team know the patient has arrived and escort the client to the exam room with their pet.
  • Assist clients with check-out including, but not limited to: ensuring services and product sales are correctly accounted, using the practice management software system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and setting future appointments for follow-up visits.
  • Answer phone calls from clients requesting appointments, asking questions about the hospital, requesting medication refills and call into pharmacy if needed as authorized by a veterinarian.
  • Make outbound phone calls to remind clients of upcoming appointments as well as reminding owners to fast their pet for surgery, set appointments for pets due for services, etc.
  • Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology and pet behavior.
  • Assist in cleanliness and maintenance of the hospital to ensure a great client experience.

Benefits:
We're dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:

  • Competitive salary
  • Medical, dental, vision, and prescription drug benefits for you and eligible dependents
  • Paid time off for full-time employees
  • 401(k) plan
  • Continuing education allowance for licensed technicians
  • Guardian voluntary benefits

Job Type: Full-time

Benefits
  • Competitive salary
  • Medical, dental, vision, and prescription drug benefits for you and eligible dependents
  • Paid time off for full-time employees
  • 401(k) plan
  • Continuing education allowance for licensed technicians
  • Guardian voluntary benefits

Sangaree Animal Hospital At A Glance

Since 1985, Sangaree Animal Hospital has been at the forefront of providing state-of-the-art veterinary care and topnotch service to the people and pets of the Summerville, SC area.
Apply Now

Classet is a skilled trades network. Once you have applied, A Classet recruiter will reach out within 24 hours to learn more about your career search! Classet helps everyone from experienced crafstmen & women to eager apprentices find new opportunities. We are here to help you find the right fit for your career.