Optimum

VP, B2B Field Operations - Plano

Plano, TX
Optimum (An Altice USA Company) delivers a full suite of products and services, including Internet,

Job Description

VP, B2B Field Operations

Posted: Thursday, 3/28/2024

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!


We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.


If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!


We are Optimum!

Job Summary

We are seeking a dynamic and experienced Vice President of B2B Field Operations to oversee our internal and external workforce responsible for delivering telecommunications services to our business customers. The ideal candidate will have a proven track record of strategic leadership, operational excellence, and team management within the telecommunications industry.

Responsibilities

  • Develop and execute strategies to drive growth and profitability in the B2B segment, aligned with company objectives.
  • Lead and manage a diverse team of field operations professionals, including supervisors, technicians, and support staff.
  • Collaborate with cross-functional teams to ensure seamless delivery of services to business customers, including sales, customer support, and network operations.
  • Establish and relationships with key stakeholders, including business customers, vendors, and partners.
  • Drive continuous improvement initiatives to optimize processes, increase efficiency, and enhance customer satisfaction.
  • Partner with the Training team to develop and implement training programs to enhance the skills and capabilities of the B2B field operations team.
  • Monitor performance metrics and KPIs to track progress and identify areas for improvement.
  • Ensure compliance with industry regulations and company policies, including safety standards and quality assurance.
  • Manage budgetary and financial responsibilities for the B2B field operations department.
  • Stay informed about industry trends, technologies, and best practices to inform strategic decision-making.

Qualifications

  • Bachelor's degree in business, telecommunications, engineering, or related field; MBA preferred.
  • 15+ years of progressive experience in telecommunications, with at least 5 years in a leadership role.
  • Proven track record of driving results and achieving targets in a B2B environment.
  • Strong leadership and management skills, with the ability to inspire and motivate teams.
  • Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
  • Strategic thinker with the ability to develop and execute business plans.
  • Knowledge of telecommunications networks, technologies, and industry trends.
  • Experience managing budgets and financial performance.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to change.

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.


If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.


All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.


We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.


Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.


Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Optimum At A Glance

Optimum (An Altice USA Company) delivers a full suite of products and services, including Internet, TV, Phone, and Mobile, that connect residential and business customers seamlessly at home, work, and on the go. Plus, Optimum is building a new 100% Fiber Internet network delivering speeds up to 5 Gig with 99.9% reliability. We’re proud to serve nearly 5 million customers across 21 states with Internet, TV, Phone and Mobile services, while building a new 100% Fiber Internet network delivering speeds up to 5 Gig to more homes every day. Our communities are the neighborhoods we live in, the schools we attend, and the businesses we visit. They also represent who we are as a company, which is why we are focused on helping to strengthen our communities today and for the future. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.
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