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USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our six unifying values in Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.

At the core of Auxiliary Services, the Human Resources team focuses on employee and labor relations, learning and development, recruiting, hiring, compensation, and payroll services for the vast and diverse division. Whatever the position or whomever the employee, we are here to help make the workplace both as challenging and as rewarding as possible. It is our mission to ensure that our team members receive the best USC experience throughout their careers at the University by creating a spirited culture of excellence and community.

We are seeking a Training & Events Coordinator to join our rapidly growing team.

The Opportunity:

Our team supports a diverse range of employees throughout Auxiliary Services. As our Training & Events Coordinator, you will help us determine training needs and functional training modules for our units. Your ability to communicate and connect with employees at all levels will be crucial to your success. Your passion and enthusiasm for training will help excite and energize our employees to continue developing!

The Accountabilities:

• Coordinate and assist an organization’s planning, delivery, and creation of training and development plans, programs, curriculum, and communication that align with the school, department, or division’s functional service objectives. Includes devising, creating, facilitating, and distributing of materials, workshops, marketing communication, manuals, guides, handouts, worksheets, packets, schedules, surveys, correspondences, and more

• Research, gather information, and draft documentation and materials for
  higher-level specialists and managers, supporting the implementation and
  execution of the organization’s training. Conduct intake meetings with relevant stakeholders or subject matter experts (SMEs) to collect information and create the necessary content for the training and development materials. Includes advertisements, manuals/guides, surveys, handouts, worksheets, packets, schedules, and correspondence.

• Support the assessment and evaluation of training programs for efficacy and impact by designing and distributing surveys as well as collecting and analyzing data. Draft, develop, and update training content, materials, manuals, tests and related training aids to analyze and ensure timely, effective deliverables. Document and illustrate organization processes through the use of standard operating procedures, process maps, quick reference guides, frequently asked questions (FAQs), and forms.

• Coordinate the delivery of training and development communication. Design and edits newsletters, announcements, flyers, banners, original graphics, and more. Draft, publish, monitor, and maintain training schedules, calendars, dashboards, and webpages.

• Stay up to date with current learning and development trends and practices
  through articles, online trainings, webinars, research, seminars, conferences, and more. Maintain awareness and knowledge of current and future changes within legal, regulatory, and technology environments related to training and development.

• Perform other related duties as assigned or requested. The university reserves the right to add or change duties at any time.