Team Lead, Client Support - Kansas City

Kansas City, MO
Oracle is the world’s leading provider of business software. But you probably already knew that. Wit

Job Description

Team Lead, Client Support

Posted: Friday, 11/3/2023

As a Team Lead in the Oracle Health Support Services space, you will lead a team of solution analysts to meet our client commitments. In this role, your responsibilities will include hiring, onboarding, planning, and directing the team’s day-to-day work to achieve operational targets or objectives with contribution to the immediate results for the team or department. As well as communicate policies, practices, and procedures within the immediate area of responsibility to stakeholders within the department. Utilizing your knowledge of ideal outputs for Oracle Health, you will identify and lead team-level quality and process improvement initiatives. Leadership aspects include consistent and timely training, guidance, and feedback to encourage associate success, providing input on staffing and performance decisions for direct reports, and overall supervision of associates on your team.

We’re on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data.

It’s a big challenge, but big challenges are what we do best. We’re already transforming major healthcare organizations — helping them turn data into lifesaving decisions and better patient care.

We want people just as dedicated as we are to improving health equity and delivering quality care across the globe. If you’re excited about making healthcare more human, you’ve come to the right place.

  • At least 5 years total combined related work experience and completed higher education, including:
    • At least 1 year customer service, call center, hospitality and/or technical support work experience
    • At least 4 years additional work experience directly related to the duties of the job and/or completed higher education

Oracle At A Glance

Oracle is the world’s leading provider of business software. But you probably already knew that. With a presence in over 175 countries, we are one of the biggest technology companies on the planet. What you might not know is that we are leading a cloud revolution. We’re using emerging technologies like AI, machine learning, and blockchain to solve critical real-world problems. From advancing energy efficiency to reimagining online commerce, the work we do is not only transforming the world of business—it’s helping governments, powering nonprofits, and giving billions of people the tools they need to outpace change and make a difference. –
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