Sr. Sales Executive - Contact Center Business Development - St. Louis

St. Louis, MO

Job Description

Sr. Sales Executive - Contact Center Business Development

Posted: Friday, 3/8/2024

We are:

Accenture Song accelerates growth and value for our clients across industries through sustained customer relevance with emerging channels, technologies and models tied to the ever-changing needs and preferences of business-to-business and business-to-consumer customers. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at speed through the potential of imagination, technology and intelligence. Visit us at:

Our Client Engagement model enables our go-to-market teams to serve our clients and shape, sell and deliver deals with greater relevance to the team, our clients, and to Accenture. They are skilled in understanding client needs, building relationships and finding meaningful, impactful opportunities. Our Song Sales teams focus on increasing volume and conversion rate of big deals profitably and identify accounts/areas for scale.

You are:

If you are an expert at developing business, we want to meet you. If you relish delivering business, we want to meet you! If you love innovating and building industry leading digital solutions, we want to meet you!! There is never a typical day at Accenture Song, that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

The work:

Your role will require you to directly work with the client to bring ideas and innovation for Customer Operations and Customer Transformation. You will also be accountable for helping to drive new ideas with the client and working with the practice specific teams to ensure client value and ability to execute front and center.

Here’s a snapshot of your responsibilities:

  • Originate, qualify, and close new opportunities for Accenture with our clients across our Customer Operations and Customer Transformation

  • Work with Accenture Song Industry leadership teams to develop and deliver new business through trust and value-led relationships with the key client stakeholders responsible for key initiatives and play the role of a trusted advisor

  • Develop global Customer Operations and Customer Transformation strategies for Accenture Song clients including leading the team performing rigorous analysis to identify potential value creating opportunities, creating the business case and developing the requirements to implement the strategy

  • Be a thought-leader in Customer challenges, trends, solutions, economics and related qualitative & quantitative aspects, and help Industry Leads in creation of a digital value architecture

  • Develop requirements to ensure Customer Operations and Customer Transformation vision and recommendations translate to (and leverage) Accenture Song assets, products and services

  • Defining high level Customer Operations and Transformation architectures and applying digital commerce best practices to support strategy recommendations

  • Lead client assessment portion of strategy engagements, develop cohesive conclusions and present key findings at the executive level

  • Provide strategy development and solution development to support new business activities and existing client relationships

As required for client support once it is safe to do so.

Location: Primary residency within 90 minutes of an approved Accenture office

Here’s what you’ll need:

  • Minimum of 10 years of professional services in Customer Operations and Customer Transformation to include developing large-scale strategy for global solutions for Fortune 500 clients, including requirements definition and implementation

  • Minimum of 10 years of client facing experience with demonstrated experience as a pro-active leader

  • Minimum 5 years experience with Delivery and/or Sales capture of Customer Operations and Transformation solutions such as Contact Center, Call center etc.

Bonus points if:

  • Comfortable carrying a $20M quota

  • Have been first chair on selling Contact Center deals in excess of $10M

  • Previous experience with closing $20M+ deals involving the areas of significant process change, technology implementations, process outsourcing technology outsourcing in customer success/customer service

  • Core management consulting skills including:

  • Executive & Digital Leadership Workshop facilitation

  • Client interviews / focus groups

  • Run end-to-end digital sales cycles (origination -> solution -> close)

  • Experience working with & jointly going to market with strategic vendors (software/channel/technology)

  • Understanding on Contact center technologies such as Amazon Connect, Genesys, NICE etc.

  • MBA degree

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York, or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Range of Starting Pay:

California - $136,800 to $237,600

Colorado - $136,800 to $237,600

New York - $136,800 to $237,600

Washington - $136,800 to $237,600

  • In addition to base pay, this Sales role is eligible for additional incentive compensation under the Sales Achievement Bonus Plan which is based on achievement toward individual sales targets, subject to Plan terms.



What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.
Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the
Accenture Equal Employment Opportunity and Affirmative Action Policy Statement.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an
email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Accenture At A Glance

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