Easy Ice has a great opportunity for an experienced Sr. Refrigeration Technician in our Charleston, South Carolina team. This technician position requires the highest level of professionalism, problem solving and communication skills for this critical, customer-facing role.This technician works independently, providing technical service to maintain ice machines at various locations, while delivering the desired customer service experience. This technician aspires to drive service success that improves customer satisfaction and maximizes customer retention.

The successful, results-oriented candidate will be able to clean, maintain, troubleshoot and install Easy Ice ice machines, aiming to increase equipment life and reliability, reduce service calls and emergency ice purchases, all while increasing customer happiness and loyalty. The candidate will demand the best of themselves and their colleagues to deliver outstanding results.

Responsibilities:

• Provide service and customer support during field visits with a strong emphasis on building positive relationships with customers
• Capable of replacing compressors, expansion valves and any other refrigeration component
• Manage on-site remote and standard installation, repair, maintenance and test tasks
• Diagnose service problem down to the component
• Mentor and train junior installers and technicians
• Complete timely and detailed service reports on jobs performed at each site (digital photos, descriptions of issues, etc., to correct problems in the future) using the field automation system
• Purchase parts, supplies, materials in the field as required
• Operate and maintain company vehicle according to established policies and procedures