Patterson Dental Supply, Inc.

Service Technician - Bothell

Bothell, WA
Patterson Companies, Inc. is focused on providing the best products, technologies, services and busi

Job Description

Service Technician

Posted: Friday, 12/15/2023

We Are Patterson! Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a motivated individual with a strong mechanical aptitude to join our Dental Service team. This is an opportunity to work alongside the best in the dental industry to provide a first-class customer service while learning how to install and repair a variety of dental equipment including computer-related items. As employees develop their basic install and basic repair skills, they have growth opportunities with Patterson! Join a company that is Passionate, Focused, Always Advancing, and People-First.

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

  • Install and/or Repair Dental Equipment: The core responsibility for a Service Technician is to observe, listen, learn and apply training. Training is supplied by Service Technician mentors and online training courses through Patterson Technology Academy.
  • Safely remove, modify, repair, and install various dental equipment under general supervision with the ability to work independently after training.
  • Follow checklists, ensuring all critical parts are examined.
  • Demonstrate knowledge on the installation procedures and jobsite protocol.
  • Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis.
  • Perform other duties as assigned
  • Customer Service: Supports customer needs through responding in a timely and professional manner. Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and courteous and approachable interactions.
  • Communication: Understands and conveys information to our customers. Listens attentively and asks questions when necessary. Uses general terminology to explain technical aspects of using technology to a non-technical audience.

In addition to the essential functions listed above, the incumbent may perform the following additional functions.

  • Work Ethic: Commitment and desire to work with a sense of urgency and persistence in overcoming obstacles while following Patterson’s business conduct and code of ethics and responsibilities.

  • Problem Solving Skills: Anticipates problems and customer needs and goes beyond training to find answers.

  • Interpersonal Skills: Establishes and maintains productive, mutually beneficial relationships with customers, vendors and colleagues. Responds to difficult situations and demanding people and delivers negative information in a way that enhances relationships.

  • Inventory Management: Determines parts, supplies or tools needed to complete service requests. Manages vehicle inventory and restocks as necessary.

  • Personal/Vehicle Safety: Safety is a primary focus for the Patterson Dental service department. Each employee must maintain a quality driving record and represent Patterson Dental while driving a company vehicle. Proper vehicle maintenance should be scheduled regularly to ensure we maintain a safe fleet on the road.

  • High school diploma or equivalent
  • Mechanical aptitude required
  • Possesses strong work ethic and takes ownership of both company and customers goals/objectives
  • Focused on understanding, meeting, and exceeding customer expectations
  • Ability to thrive in a fast-paced environment
  • Requires basic computer skills and/or ability to use smart phone/tablet
  • Strong verbal and written communication skills
  • Valid driver’s license along with good driving record
  • Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desirable but not required
  • Excellent organization and problem-solving skills
  • Knowledge of Microsoft Outlook, Excel and Teams is helpful

Patterson Dental Supply, Inc. At A Glance

Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. Our comprehensive portfolio, distribution network and supply chain are equaled only by our focused and passionate people. Patterson strengthens the dental and animal health markets in North America and the United Kingdom. From small, private practices to large group networks and production operations, we guide our customers with bold solutions and a personal touch. We are much more than a distributor – we are an indispensable partner. We are passionate. We are focused. We are people-first. We are always advancing. We are Patterson. Patterson Dental is one of North America’s largest distributors of consumable dental products, equipment and software, turnkey digital solutions and value-added services to dentists and dental laboratories. Patterson Veterinary is a leading full-line distributor of consumable veterinary supplies, equipment and software, diagnostic products, vaccines and pharmaceuticals to veterinary practices in North America and the United Kingdom. Animal Health International is a leading full-line distributor of animal health products, services and technologies to the North American production animal market. An Equal Opportunity Employer: As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences is what strengthens us and drives our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status. We are Patterson. We welcome you.
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