General Parts, LLC

Service Technician - Green Bay

Green Bay, WI

Job Description

Service Technician

Posted: Sunday, 8/27/2023
POSITION SUMMARY: The Technician provides customer service in the field in order to troubleshoot, diagnose, and repair commercial cooking, refrigeration, and/or HVAC equipment.

ESSENTIAL FUNCTIONS: (Essential functions may include, but are not limited to, the functions listed below)

  • Properly troubleshoots, diagnoses, and repairs commercial cooking, refrigeration, and/or HVAC equipment.
  • Provides highest level of service to the customer and professionally communicates the service needed to customers.
  • Defines service problems, collects data, establishes facts, and draws valid conclusions about the work needing to be performed.
  • Legibly completes paperwork for all services performed on behalf of the customer.
  • Consults with the Parts Department to get parts ordered and the Service Department to get follow up calls scheduled.
  • Communicates with manufacturers as needed to help with diagnosing problems with equipment.
  • Installs all parts ordered for the customer in a timely and professional manner.
  • Maintains a neat and orderly truck, along with accurate part and tool inventory.
  • Provides technical support for our staff and other technicians.
  • Consults with manufacturers, sales reps, dealers, and customers.
  • Promotes and recommends other services provided by the Company to customers.


  • High School diploma or GED
  • Refrigeration technicians must be EPA certified
  • Must have a valid driver’s license from the state in which applicant is applying and must be insurable by our auto insurance company
  • Must pass a pre-employment drug screen and criminal background check
  • Two (2) years of education and/or experience in food service equipment repair, or in a related area.
  • Background experience in gas, electric, plumbing, and/or steam repairs a plus
  • Must be highly safety conscious
  • Excellent organizational skills, must be motivated, a self-starter, and able to follow through on duties and assignments with minimal supervision
  • Must be able to climb stairs and ladders
  • Moderate to heavy lifting and carrying (up to 75 pounds)
  • Requires walking, standing, driving, sitting, squatting, kneeling, reaching overhead, bending, twisting, and turning for the better part of 8 hours
  • Must be able to use hands for fine manipulation of hand tools

If you’re looking for an employer who is an industry leader that has been in the business for over 80 years, then look no further.

Founded in 1939, General Parts distributes parts and provides service for over 60,000 active customers and 400 manufacturers of commercial foodservice equipment. Corporate headquartered in Bloomington, MN, we provide service coverage in all or parts of 27 states through our 29 branch locations.

General Parts offers a competitive benefit package that includes 401(k), Medical, Dental, Vision, Company Paid Short and Long-Term Disability, Company Paid Life Insurance, Voluntary Life Insurance, Paid Holidays, Paid Time Off, On-Call Pay, Double Time on Sundays, Profit Sharing, Tool Allowance, Company Supplied Uniforms, and Company Supplied Service Vehicle, Tablet and Cell Phone.

General Parts participates in E-Verify and is an Equal Opportunity Employer

For more information please visit our website:

General Parts, LLC At A Glance

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