Livermore Ford

Service Quick Lane Manager wanted at Livermore Ford Lincoln - Livermore

Livermore, CA
Thank you for considering Gill Auto Group for your next new, used, or certified pre-owned car purcha

Job Description

Service Quick Lane Manager wanted at Livermore Ford Lincoln

Posted: Saturday, 8/5/2023

Our loyal customer base has driven our business’s success and we’re seeking the top talent to grow with us!

We are seeking an experienced Service Manager to join our team. If you have previous experience and are interested in leading a growing department, apply below!

Job Title: Service Quick Lane Manager


Summary

Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records. Ensures that the daily inventory of technicians’ time is consistently sold to service customers.

BENEFITS:

  • Paid training and development
  • Medical, Vision and Dental Benefits
  • 401(k) with company match
  • Paid Holidays
  • Employee appreciation lunches
  • Employee bonus for referrals
  • Employee discounts
  • Free College Courses for Employees and their immediate Family.
  • Excellent culture
  • Room for growth


Essential Duties

  • Forecasts goals and objectives for the department and strives to meet them.
  • Hires, trains, motivates, counsels and monitors the performance of all service department staff.
  • Prepares and administers an annual operating budget for the service department.
  • Maintains reporting systems required by general management and the factory.
  • Attends managers meetings.
  • Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
  • Strives for harmony and teamwork within the department and with all other departments.
  • Develops and implements a marketing plan which promotes new and repeat business.
  • Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
  • Understands and ensures compliance with manufacturer warranty and policy procedures.
  • Accounts for all documents; ensures that none are missing and all are processed correctly.
  • Holds weekly department meetings.
  • Directs and schedules the activities of all department employees.
  • Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
  • Monitors technicians' daily productivity reports and corresponding payroll records.
  • Monitors and follows up on parts orders with the parts manager to ensure availability.
  • Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
  • Establishes and maintains good working relationships with customers to encourage repeat and referral business.
  • Informs repair technicians of time allowances on each repair order.
  • Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
  • Keeping abreast of new equipment and tools available and recommends purchases.
  • Ensures that the work areas and customer waiting area are kept clean.
  • Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
  • Serves as liaison with factory representatives.
  • Ensures the proper care, storage and inventory of special tools.
  • Ensures that customers' service files are up-to-date and readily available for reference.
  • Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
  • Prepares pricing guides and maintenance menus for frequent labor operations.
  • Handles customer complaints immediately and according to dealership's guidelines.
  • Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
  • Maintains safe work environment.
  • Maintains a professional appearance.
  • Other tasks as assigned.

Requirements
  • Technical automotive knowledge
  • Previous Service Manager experience is a huge plus
  • Demonstrated ability to manage others
  • Organized and friendly personality
  • Dealership experience preferred
  • Willing to submit to a background check prior to employment
Benefits
  • Paid training and development
  • Medical, Vision and Dental Benefits
  • 401(k) with company match
  • Paid Holidays
  • Employee appreciation lunches
  • Employee bonus for referrals
  • Employee discounts
  • Free College Courses for Employees and their immediate Family.
  • Excellent culture
  • Room for growth

Livermore Ford At A Glance

Thank you for considering Gill Auto Group for your next new, used, or certified pre-owned car purchase. Thanks to the support of our loyal customers, Gill Auto has become a fast-growing automotive organization with locations in both Central and Northern California, as well as Hawaii, and we look forward to continuing to grow our company across America in order to best serve our clients’ needs. Our staff and leadership will always strive to provide our customers with exemplary service--whether they’re buying a new car for the very first time, or are seasoned pros looking for a customized fleet vehicle for their small or large business. As we all face tough and challenging times in the current economic environment, our organization continues to see growth as we position ourselves in the marketplace. We understand the value of customer retention and the commitments required to keep them coming back. Once again, I, and everyone else at Gill Auto Group thank you for the opportunity to be at your service, and look forward to fulfilling your automotive needs for years to come. Jay Gill President Gill AutoGroup
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