Fremont Buick Cadillac GMC

Service Manager - Fremont Buick Cadillac GMC - Fremont

Fremont, CA

Job Description

Service Manager - Fremont Buick Cadillac GMC

Posted: Friday, 8/18/2023

At Fremont Buick Cadillac GMC, part of the Dosanjh Family Auto Group, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!

SERVICE MANAGER – Fremont Buick Cadillac GMC

Pay Scale: The Service Manager Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Salary Compensation of between $5,000.00 and $10,000.00. The position may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

Service Manager Responsibilities

  • Assist customers in servicing, repairing and explaining each service need.
  • Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
  • Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
  • Keeps abreast of new products, features, accessories and attend product training as required.
  • Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
  • Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
  • Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.
  • Prior experience as a Service Manager is preferred.
  • Strong focus on providing excellent customer service.
  • A high school diploma is required.
  • Automotive Service Management / Dealership: 5 years
  • Clean and valid Driver's License
  • Medical with a Health Reimbursement Account & Dental Insurance
  • Vision Discount Program
  • 401K Plan + Match
  • Paid time off and vacation
  • Life insurance w/AD&D Feature
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Family owned and operated
  • Employee Assistance Program
  • Discounts on products and services
  • Above average industry pay

Fremont Buick Cadillac GMC At A Glance

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