East Bay Tire Co.

Service Manager - San Jose

San Jose, CA
Since 1946, East Bay Tire has been a leader in the tire industry. As a tire wholesaler, exporter, an
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Job Description

Service Manager

Posted: Thursday, 8/24/2023

EAST BAY TIRE

A career at East Bay Tire provides a unique opportunity to work in a competitive environment full of challenges and fulfilling growth throughout the East Bay, Central Valley, and Northern California. You'll have the chance to be part of our team to be creative and innovative in your role to meet the demands of an ever-evolving company and economic climate. You'll be involved in serving our communities, building lasting relationships, and be inspired by the best to grow in your career. Ours teams embrace challenge, we are very tenacious; the tenacity is what feeds our passion to be the best, but in the warehouse, we just call this True Grit.

ABOUT THIS ROLE

The service manager is responsible for the customer service of the location, overseeing service technicians and counter sales specialists. You will work closely with the location manager on the operation side of the business. Responsible for reviewing work and career pathing with current team members.

DUTIES INCLUDE

  • Greet customers and prepare service orders
  • Assign service work to technicians
  • Maintain parts inventory and order parts as needed
  • Check parts deliveries for accuracy
  • Manage proper waste disposal procedures
  • Ensure that equipment maintenance guidelines are followed
  • Schedule repairs for equipment when necessary
  • Ensure that all service estimates meet appropriate guidelines
  • Responsible for all aspects of managing a staff of Service Technicians to include:
  • Ensure high levels of productivity
  • Performance reviews / addressing & documenting performance related issues
  • Payroll/timecards for EBT and temporary employees
  • Reporting and documenting any disciplinary issues with staff
  • Enforce safety compliance with all service technicians
  • Responsible for employee safety training, meetings, and maintaining a safe working environment
  • Identify bottlenecks and implement solutions that increase the efficiency of the service department workflow
  • Recruiting and Interviewing team members for open positions
Requirements
  • At least 2 years' experience as a supervisor or manager in a service environment capacity
  • HS Diploma or GED equivalent required
  • Strong organizational, time management, and problem-solving skills
  • Pursue training and developmental opportunities
  • Dependable and reliable
  • Strong attention to detail and accuracy
  • Must have a valid CA Class C driver's license and clean driving record (must be insurable)
  • Proficiency with Microsoft Office programs (Word & Excel - intermediate) as well as inventory systems
  • Able to lift a minimum of 50 pounds
  • Must have strong attention to detail and accuracy
  • Must have good communication skills
  • Ability to work under high pressure situations
  • Must be able to delegate work
  • Ability to meet deadlines, multi-task, and work independently on tight deadlines with multiple priorities
Benefits
  • Competitive Medical, Dental, Vision, ADD, Life, FSA and DCAP Benefit Options
  • Generous 401k with Company Match
  • Paid Holidays
  • Vacation and Sick Leave
  • Annual Employee Christmas Trees, Tax Services, Tailgate and Tickets to events, Employee birthdays, mingles and lunches
  • You'll have the opportunity to work with great people and make a real impact - while being your unique, authentic, self at work.

East Bay Tire Co. At A Glance

Since 1946, East Bay Tire has been a leader in the tire industry. As a tire wholesaler, exporter, and commercial dealer we carry one of the largest inventories of major brand tires in the United States. As a leader in the tire service industry our locations serve our communities throughout the Western United States. We are proud of the partnerships we have built over the years and are excited to see what our future has instore. Our people are what make us great, and we are excited to add you to our team to help make East Bay Tire an even great place. We will never waiver in our standards or our culture, we will remain committed to our vision, and will continue to lead the way in innovating the tire industry. A career at East Bay Tire provides a unique opportunity to work in a competitive environment full of challenges and fulfilling growth throughout the East Bay, Central Valley and Northern California. You’ll have the chance to be part of our team to be creative and innovative in your role to meet the demands of an ever-evolving company and economic climate. You’ll be involved in serving our communities, building lasting relationships and be inspired by the best to grow in your career. Ours teams embrace challenge, we are very tenacious; the tenacity is what feeds our passion to be the best, but in the warehouse, we just call this True Grit.
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