Tesla
Service Advisor - Urbandale
Urbandale, IA
Tesla is accelerating the world’s transition to sustainable energy. We design, manufacture, sell, in
Job Description
Service Advisor
Posted: Thursday, 11/2/2023
What to Expect
What You’ll Do
What You’ll Bring
Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. Interested in becoming a part of a world-class service team supporting the latest EV technology? We look forward to hearing from you.
- Answer Phone Calls, Emails and Drive In’s to address any customer concerns.
- Return missed phone calls & emails within 5 minutes
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Accurately record issues and data into Dealer Management System. Attention to detail is critical
- Conduct Transactions within the system; walk customer through correction and provide summary
- Communicate estimated completion time, provide regular updates, and follow through on each customer vehicle
- Coordinate the detail of every vehicle prior to delivery
- Coordinate the delivery time or pick up with each customer
- Knowledge of methods, techniques, parts, tools, and materials used in the maintenance and repair of vehicles
- Experience in operational use and maintenance of a wide variety of hand power tools, and shop tools
- Experience in operational use of automotive and electrical test equipment
- Understanding of basic automotive techniques related to repair and servicing of automobiles
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn new and innovative automotive technologies
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Perform detailed daily record keeping and reporting
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Work in a team environment to achieve common goals
- High School diploma or equivalent
- Proficient in Dealer Management System(s), Outlook, and MS Office
- Associate Degree or certificate in Automotive Technology, preferred
- Retail automotive service experience, preferred
- Must be at least 18 years of age
- Must have and maintain a valid driver’s license and an acceptable and safe driving record
- Must have two years of driving experience
Tesla At A Glance
Tesla is accelerating the world’s transition to sustainable energy. We design, manufacture, sell, install and service the world’s best solar technology, energy storage systems, and electric vehicles, providing customers the opportunity to generate, store and consume energy entirely sustainably.
Tesla is committed to hiring and developing top talent from around the world for any given discipline. Based in California, Tesla’s workforce spans across four continents. We work to build an inclusive environment in which all people, regardless of gender, race, religion, or background, can come to do their best work.
Our world-class teams operate with a non-conventional philosophy of inter-disciplinary collaboration. Each member of the team is expected to challenge and to be challenged, to create, and to innovate. We’re tackling the world’s most difficult and important problems—and we wouldn’t succeed without our shared passion for making the world a better place.
Classet is a skilled trades network. Once you have applied, A Classet recruiter will reach out within 24 hours to learn more about your career search! Classet helps everyone from experienced crafstmen & women to eager apprentices find new opportunities. We are here to help you find the right fit for your career.