Peterbilt of Des Moines

Service Advisor- Nights - Ankeny

Ankeny, IA
The Midwest Peterbilt Group is comprised of five full-service Peterbilt dealerships in Iowa and Nebr

Job Description

Service Advisor- Nights

Posted: Thursday, 11/2/2023

Description

Shift hours are 3:00 PM to 11:00 PM Monday - Friday.

The Service Department is an integral part of this Company’s success. The Service Advisor is the link between the customer and the Service Department. The Service Advisor is responsible for accurately documenting the customer’s service needs and recommending related and/or overlooked repairs and services. The Service Advisor is responsible to get authorization to perform the repairs from the customer, schedule the repairs, and monitor the repair progress to notify the customer and get approval for any unexpected costs and repairs. The Service Advisor is to look for additional repairs that need to be made and address them with the customer. The Service Advisor is to promote the finding of additional repairs by the technician and sell them to the customer. The Service Advisor, at completion of the repairs, reviews the repair order details with the customer to ensure the customer understands what has been done.

Essential Duties and Responsibilities:

Accurately document the customer’s service requests.

Advise customers about necessary service for routine maintenance.

Identify the mechanical problem by questioning the customer and doing a visual inspection or road test.

Identify if the part is warrantable.

Look up Federal Recalls and Safety Checks.

Get written authorization from the customer to perform the requested repairs.

Contact customers about additional problems found and recommend corrective procedure.

Open repair order showing time, cost, and labor estimates for service and contact customers for approval to do the repairs.

Write a brief but clear description of the problem on the repair order to help the mechanic locate the problem.

Schedule service work to be done and assign to mechanics.

Supervise repair order scheduling with mechanics.

Monitor repair progress to insure repairs is performed in a timely manner.

Review and close repair orders.

Explain the work performed and the charges to the customer

Handle customer complaints.

Assist the Service Manager in hiring and firing employees.

Assist the Service Manager and Shop Foreman in answering the phone.

Qualifications

High School graduate or GED

Intermediate computer skills

One year of related experience in Peterbilt heavy-duty truck repairs

EEO/AA Employer

Pre-employment physical, drug screen, breath alcohol test, and background check

Job Type: Full-time

Pay: $16.00 - $25.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance

Day range:

  • Monday to Friday

Shift:

  • 8 hour shift

Ability to commute/relocate:

  • Ankeny, IA 50021: Reliably commute or planning to relocate before starting work (Preferred)

License/Certification:

  • Driver's License (Preferred)

Work Location: In person

Benefits
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance

Peterbilt of Des Moines At A Glance

The Midwest Peterbilt Group is comprised of five full-service Peterbilt dealerships in Iowa and Nebraska, and TRP of O’Neill in Nebraska. The company has been serving the transportation industry in the region since 1954, and is still family owned. Each dealership location offers a full line of new and used Peterbilt Trucks along with truck parts, service/repair and body shop services. TRP of O’Neill is your one stop for quality aftermarket parts for trucks, trailers and buses.
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