Bob Brown Buick GMC

Service Advisor - Ankeny

Ankeny, IA
If you're looking for Ankeny used cars, a new vehicle or need car service or repairs, contact Bob Br

Job Description

Service Advisor

Posted: Friday, 11/17/2023

Bob Brown Buick GMC is a locally owned and operated regional Des Moines SUV and truck dealership group. We not only offer sales but also assure brilliant after-sales services for our customers. We also serve as a great dealer for Urbandale, Ankeny, Johnston, Waukee, West Des Moines, Des Moines, Ankeny, and all of Central Iowa. Our commitment to community and service is what brings people to us from all over the Des Moines area.

We strive to have the best facilities, the best people, the best selection, and the best service. Our goal is to ensure all of our customers have a wonderful experience.


Job Summary
As a Service Advisor, you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.
Highly motivated with a competitive edge, you enjoy going the extra mile for your customers, and thrive on being a part of a team.

Benefits

  • Paid Time Off
  • Medical Insurance
  • Prescription Insurance
  • Dental Insurance
  • Vision Insurance
  • Life & AD&D Insurance
  • Disability Insurance
  • Cancer/Accident/Critical Illness Coverage
  • Medical Flexible Spending Account
  • Dependent Care Spending Account
  • Employee Assistance Program
  • 401k Plan with Company match
  • Employee discounts
Compensation
  • This position pays a semi-monthly draw and a commission of sales. Successful candidates can expect $70,000 - $100,000 annually.

Responsibilities

  • Making appointments, processing repair orders, quotes and invoices
  • Providing customer support via phone and face-to-face at the dealership
  • Qualifying customer problems and logging them for technicians to review
  • Ensuring customer approval for all remedial work to be carried out
  • Promoting our range of vehicle parts and accessories
  • Internal coordination of service work to adhere to commitments made to customers
  • Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle
Qualifications
  • Prior experience as a service advisor or service writer required
  • Candidates MUST possess above-average phone and communication skills
  • Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients on products and services
  • Excellent follow-up and follow-through skills to ensure client satisfaction
  • Must have the ability to communicate technical information in non-technical terms to clients
  • Ability to evolve and adapt to changing business needs
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Benefits
  • Paid Time Off
  • Medical Insurance
  • Prescription Insurance
  • Dental Insurance
  • Vision Insurance
  • Life & AD&D Insurance
  • Disability Insurance
  • Cancer/Accident/Critical Illness Coverage
  • Medical Flexible Spending Account
  • Dependent Care Spending Account
  • Employee Assistance Program
  • 401k Plan with Company match
  • Employee discounts

Bob Brown Buick GMC At A Glance

If you're looking for Ankeny used cars, a new vehicle or need car service or repairs, contact Bob Brown Buick GMC and let us help. We want to make sure you have the best experience possible. Whether you're looking for a vehicle, service or have a question, use the email form above and let us know. You can also schedule an appointment to visit Bob Brown Buick GMC and see our vehicles in person. Our dealership is located in Ankeny and is convenient for drivers coming from West Des Moines and Urbandale. Along with a great selection of Buick and GMC vehicles, Bob Brown Buick GMC offers vehicle leasing, Ankeny auto repair and parts. We have great prices and deals. Send us an email or give us a call and let us know what you're interested in.
Apply Now

Classet is a skilled trades network. Once you have applied, A Classet recruiter will reach out within 24 hours to learn more about your career search! Classet helps everyone from experienced crafstmen & women to eager apprentices find new opportunities. We are here to help you find the right fit for your career.