Iron Mountain

Senior Critical Facilities Technician (Electrical, Mechanical, HVAC) - Edison

Edison, NJ
Built on Trust Iron Mountain Incorporated is the trusted guardian of billions of the world’s irre

Job Description

Senior Critical Facilities Technician (Electrical, Mechanical, HVAC)

Posted: Saturday, 5/4/2024

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The Senior Critical Facilities Technician provides technical and facility support in a 24x7 data center environment, including maintenance and oversite of electrical, HVAC, and building management systems. He/She will maintain the proper operating conditions of the compute space for all IT processing and network equipment to ensure 100% uptime for all systems. They will perform requested installations and troubleshoot systems. He/She will participate with multiple IT teams on project work as requested. He/She interfaces with employees, vendors and customers at all levels. IMDC is looking for team members who are open to learning and growing in a fast-past and evolving environment. High-energy, a strong sense of urgency and dedication to your team, our customers and IMDC’s vision is required to be a success in this role. This is a full-time shift position.

Key Responsibilities:

  • Act as a first responder providing hands-on electrical and mechanical equipment troubleshooting and operation. This equipment includes, but is not limited to, stand-by diesel generators, switchgear, CRAH, CRAC, UPS’s, PDU’s, AHU’s, chillers, cooling towers, chemical treatment systems, pumps, motors, VFD’s, and building automation systems
  • Monitor and operate IMDC’s critical power, cooling/environmental, security and support systems and facilities to meet or exceed up-time service levels
  • Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation
  • Perform limited maintenance tasks to include: filter changes, battery system PMs, and Rack PDU & Rack ATS replacements
  • Support the safety and cleanliness of the environment and occupants by being proactive in identifying issues you see need resolution, opening tickets for maintenance and taking the needed steps to get it done. Ensure all safety procedures are adhered to while performing work
  • Monitor, resolve and update all Operations-assigned service tickets throughout your daily shift using IMDC’s ticketing system. This will include, but is not limited to, trouble tickets and customer installations of electrical and physical equipment
  • Navigate WebCTRL.
  • Configure alarms and actions
  • Manage reports and Read logic

Functional Knowledge, Skills, and Competencies:

  • Work closely with vendors, field technicians, and other telecommunications carriers to resolve service issues and improvements.
  • Perform basic electrical troubleshooting, including use of an amp-meter Identify, research and support process improvement actions related to data center services.
  • Understand major and minor UPS and related systems’ Preventative Maintenance.
  • Understanding of HVAC systems.
  • Support Shipping and Receiving with delivery and tracking of packages internally, packaging/unpacking and loading/unloading of deliveries for customers, carriers, vendors or other offices.
  • Basic knowledge of building management systems.
  • Extreme attention to detail and procedural compliance in a fast-paced environment.
  • Strong sense of urgency and ability to prioritize tasks with minimal supervision.
  • Rack/Stack/Configure hardware.
  • End-user computer support and/or telecom experience preferred.
  • Ensure physical security of data center, building, and occupants by maintaining site security protocols, badging requirements and data protection procedures.
  • Complete and document daily walk log of physical DC inspections for general health, power, cooling, hazards, etc.
  • Remain informed and up-to-date on the policies and procedures in the Service Now knowledge base.
  • Intermediate PC skills with demonstrated proficiency in Microsoft Office Suite. SharePoint proficient.
  • Over-time work is required based on the needs of the business. Working hours are varied and nights, weekends and holidays may be required.

Leadership: This role will be responsible for the support and efficient operation of the data center.

Problem Solving: This role will be required to troubleshoot and resolve minor to major problem with the Data Center facility equipment and also assist with problem situations with the electrical and mechanical plants. Understanding of electrical and mechanical systems in a critical operations environment and ability to read one-line drawings. Can troubleshoot all types of RTU, CRAC, CRAH’s. Able to create a checklist and follow it in order of arrangement without losing track of completed tasks. Experience managing small-sized projects with minimal supervision. Ability to quickly troubleshoot a range of technical situations with diverse scope and complexity in a critical operations environment and resolve effectively and efficiently.

  • Reach and stretch to position equipment and fixtures while maintaining balance
  • Able to safely climb a twelve (12)-foot ladder and reach at arm’s length without losing balance
  • Bend or twist the body into unusual positions while working with tools or equipment
  • Perform physical tasks for the entirety of your shift without becoming overly tired
  • Use hands to manipulate small wires and objects
  • Work in a noisy environment
  • Work at depths, such as under raised floors
  • Must be able to lift or push fifty (50) lbs. to include standing, bending and kneeling as needed to perform this task
  • Able to walk, sit or stand for long periods of time
  • Able to type at a keyboard, use a mouse, focus on a computer monitor for long periods of time without causing or exacerbating any injury or medical condition
  • Able to squeeze a hand-tool for twenty plus (20+) repetitions without causing or exacerbating any injury or medical condition
  • 401(k), Employee Stock Purchase Plan
  • Medical, Dental and Vision benefits - Day One
  • Employee Assistance Program
  • Paid time off
  • Professional Development and Training
  • Referral program

Iron Mountain At A Glance

Built on Trust Iron Mountain Incorporated is the trusted guardian of billions of the world’s irreplaceable physical and digital assets, securing past, current, and future value for our customers. Our 25,000 employees bring our compelling history and reputation to life every day in our worldwide workplace, where Iron Mountain’s culture of optimism and curiosity keeps us close and purposeful. Founded in 1951, Iron Mountain is the global leader in storage and information management services, trusted by more than 225,000 organizations around the world in approximately 50 countries. We safely store and proudly protect critical business information, highly sensitive data, and priceless cultural and historic artifacts. The company’s reputation for superior services has led to our business success year over year, and we always look for candidates who want to help shape the company’s future while respecting its past. Our Mountaineers are encouraged to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace exceptional experiences, we create exceptional experiences. And not just for our customers, but for each other as well. Our customers span global industries including banking, energy, entertainment, fine arts, healthcare, insurance, law firms, library, mortgage and loan, life sciences and pharmaceuticals, public sector, retail, and small business solutions. We help them lower cost and risk, comply with regulations, recover from disaster, and enable digital ways of working. In doing so, Iron Mountain leverages its many proprietary solutions, including: Information Management Digital Transformation Secure Storage Secure Destruction Data Centers, Cloud Services Art Storage and Logistics Living Our Core Values Every Day Act with Integrity We are open and honest, and live our values every day. Own Safety and Security We protect each other from harm and secure customer assets as if they were our own. Build Customer Value We constantly look for ways to better serve our customers and improve their business. Take Ownership We take personal responsibility for the success of our teams, customers, and company. Promote Inclusion and Teamwork We look for and value each other’s unique ideas and perspectives to get better results. At Iron Mountain, we celebrate the global diversity of our employees in tandem with our Employee Resource Groups and Employee Social Networks. These voluntary, employee-led, Iron Mountain-supported teams are open to all employees and include veterans, women, individuals with disabilities, LBGTQ+ communities, Black colleagues, Millennials, working parents, and more. Our internal support groups advance Iron Mountain’s goals, enhance career and personal development, and help create a more diverse, equitable, and inclusive work environment. At Iron Mountain, we say “mates take care of mates,” and we mean it. Corporate Social Responsibility We protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world in innovative and socially responsible ways. At Iron Mountain, social responsibility means finding ways to make our business part of the solution to some of the world’s biggest challenges. From aligning our carbon reduction targets to helping our customers address their data privacy concerns, we aspire to help solve Environmental, Social, and Governance challenges as part of how we do business. Additionally, we have achieved 100% renewable energy for our Data Centers, enabling us to offer customers affordable, reliable, cost-stable, and climate-neutral renewable energy. We also introduced the Green Power Pass, a first-of-its-kind offering that helps our customers meet their own carbon reduction goals by claiming renewable power consumption at our facilities. Our portfolio of underground and purpose-built data centers fulfill the exacting requirements of highly regulated organizations, including federal government agencies, Fortune 1000 enterprises, healthcare and life sciences organizations, financial services companies, and cloud services providers. Search our Career Page for career opportunities that match your skills and aspirations. Find your career path at Iron Mountain and feel the lift of a supportive and empowering team!
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