Holiday Inn La Mirada

Sales Coordinator - La Mirada

La Mirada, CA

Job Description

Sales Coordinator

Posted: Friday, 3/22/2024

JOB TITLE: Sales Coordinator

REPORTS TO: Director of Sales

FLSA DESIGNATION: Non-Exempt

1

BASIC PURPOSE: At Holiday Inn La Mirada the Sales Coordinator provides support to clients and hotel sales teams to enable successful achievement of revenue, quality and repeat business targets.

ESSENTIAL FUNCTIONS:

  • Complete administrative tasks supporting all group sales efforts as assigned by the DOSM director of sales and marketing including but not limited to: preparing sales kits, documenting prospective accounts, organizing files, preparing contracts, preparation of invoices, purchasing of office supplies and data entry
  • Complete Banquet Event Orders (BEOs) and resumes for clients and operations departments to communicate specific needs, contracted/agreed-upon details and pricing for the meeting, event or program
  • Enter accurate rooming lists, routing information, tax-exempt status and verification of payment in Company software systems
  • Monitor room blocks and communicate with appropriate property personnel on a weekly basis regarding group room pick-ups, rooming lists, etc.
  • Represent the hotel sales team in investigating and resolving any group complaints or conflicts including, but not limited to: billing issues, misplaced items, reservations and contract discrepancies
  • Organizes and coordinates client appreciation and in-house hotel amenities / events
  • Provide detailed information on meeting-specific needs throughout the entire booking process from negotiation through departure
  • Attends pre and post conference meetings and BEO meeting as needed
  • Handles all in-suite VIP packages and amenities as needed
  • Maintain Posting Master (PM) account ledger by keeping track of all open PM accounts
  • Assists Sales Team with any special projects.
  • Associates degree in hotel/hospitality or related field or equivalent experience/education combination
  • Demonstrated proficiency in Microsoft Office Suite
  • Successful completion of criminal background check and drug screen
  • Professional communication skills both verbal and written

JOB TITLE: Sales Coordinator

REPORTS TO: Director of Sales

Knowledge and Skills:

Education: High School education or equivalent experience.

Experience:

  • 1+ years previous hotel experience required
  • 1+ years OPERA system experience required
  • 2+ years Previous hospitality experience
  • Significant customer service experience
  • Strong problem solving and organizational skills
  • Attention to detail and ability to exceed quality standards
  • Enthusiastic and positive energy
  • Multi-tasking ability

Skills and Abilities:

  • Able to lift up to 20lbs
  • Able to bend, stretch, and twist
  • Able to stand or sit for long periods of time

No. of employees supervised: None.

Travel required: None.

Hours Required: 8-hour shift; Scheduled days and times may vary based on need.

Job Type: Full-time

Pay: $19.00 - $19.25 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Work Location: In person

Benefits
  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Holiday Inn La Mirada At A Glance

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