Route Service Representative - Low Volume Pallet Collection - Nashville, TN - Nashville

Nashville, TN

Job Description

Route Service Representative - Low Volume Pallet Collection - Nashville, TN

Posted: Wednesday, 2/21/2024

Position Purpose

The CHEP Route Representative (Low Volume Representative) (LVR) will be responsible for executing multiple less-than-truckload deliveries and collections daily. They will be responsible for route and volume optimization through the development of customer and internal support partnerships. They will be actively involved in the development and implementation of key growth components of the CHEP LVR Program. This will include partnering with multiple internal functions, building and executing project plans as well as leading teammates through training of new processes.

Major/Key Accountabilities

  • Operate a CHEP owned box truck (or similar equipment) in compliance with all DOT Regulations and CHEP Safety requirements
  • Execute deliveries and collection of empty pallets (and possibly other assets) at locations provided by CHEP as efficiently as possible
  • Work with local customers on program compliance in order to drive efficiencies and increase collection volumes
  • Document all delivery and collection data (times, mileages, volumes, customer comments, etc.) and communicate to CHEP LVR support personnel
  • Visit potential collection locations to explain the CHEP LVR Program, gather data/information with the goal being adding locations to the Program’s customer base
  • Develop, communicate and implement improved processes focusing on key performance areas within the LVR operations
  • Partner with internal resources to build and execute project plans
  • Serve as a resource and trainer for LVR Representatives on key performance areas


  • DOT & Safety Compliance
  • On Time Performance/Customer Service Levels
  • Operational Cost Optimization
  • Total Pallets Delivered/Collected
  • New Customer/Location Growth
  • LVR Program Cost Performance

Authority/ Decision Making

  • Customer Issue Resolution
  • Delivery/Collection Prioritization
  • Working Autonomously
  • Working within a Matrix Environment

Key contacts


  • Asset Recovery Reps
  • LTL Coordinators
  • Customer Service Field Reps
  • Service Center/Operations Supervisors, Clerks and Managers


  • Key Retail & Manufacturing Customers (Local level)
  • NPDs (Local level)
  • Potential Customers (Local Level)
  • Willing to lift 65 lbs. on a regular basis
  • Must have a clean driving record
  • Must be able to obtain a DOT medical card with no restrictions
  • Able to execute and optimize provided delivery/collection routes
  • Strong communication skills
  • On-the-fly Problem Solving
  • Comfortable working autonomously
  • Able to develop relationships with new customers
  • Strong Analytical skills
  • Able to lead peers
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

CHEP At A Glance

Create Profile

Classet is a skilled trades network. Once you have applied, A Classet recruiter will reach out within 24 hours to learn more about your career search! Classet helps everyone from experienced crafstmen & women to eager apprentices find new opportunities. We are here to help you find the right fit for your career.