Pacific Office Automation

Ricoh Production Technician - Bend

Bend, OR

Job Description

Ricoh Production Technician

Posted: Friday, 5/10/2024

Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.


Pacific Office Automation is currently seeking technicians who are skilled in repairing/maintaining Ricoh Production Printers or any other brand of copiers/printers for our Bend, OR region.

If you are a self-driven, service expert who is detail-oriented and capable of multi-tasking, we want to talk to you! If you are a skilled leader, have experience managing employees and are looking for the rare opportunity to make an impact leading a group of employees who already have a successful process in place, we want to hear from you!

As a Ricoh Production Technician, your duties will include:

  • Responsible for a full range of repairs and service procedures on high speed digital copiers/printers, full-color copiers/printers, facsimiles.
  • Diagnostics, installation, troubleshooting, machine modifications, software upgrades, removal and retrofits on a wide range of production machines. (Canon, Oce, Ricoh etc.)
  • Providing high quality technical support and expertise by complete each service call according to service agreements and requirements
  • Effectively complete all territory assignments and developing options to resolve unexpected problems
  • Participates in training to remain up to date with new products and procedures.
  • Provide specialist service to other field service technicians for unresolved technical problems/issues
  • Provide technician support to our sales team members to effectively maximize equipment leads and upgrade opportunities
  • Working in fast paced environment
  • Mon-Fri 8am - 5pm
  • Must have experience with servicing and repairing production level office equipment such as copiers, printers, fax machines, mailing machines etc.
  • Applicants with any advanced Ricoh Production Print certifications are highly preferred.
  • Strong computer knowledge
  • Excellent customer service communication skills are essential
  • 2-6 years minimum of relevant experience
  • Strong problem-solving and mechanical/electrical skills
  • Strong working knowledge of Windows 10 applications are required
  • Highly motivated and capable of working independently in the field
  • Must possess a valid driver’s license with a clean driving record. A company car will be provided.
  • 100% matched 401k
  • Company car
  • Medical/Dental/Vision plans!
  • PTO/Sick/Personal plans
  • Company sponsored manufacturer’s training to obtain advanced certifications
  • FSA programs and more!
  • Pay is determined based on experience.

Pacific Office Automation At A Glance

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