OMX

Retail Service Advisor - Des Moines

Des Moines, IA
OMX AB (Aktiebolaget Optionsmäklarna/Helsinki Stock Exchange) is a Swedo-Finnish financial services

Job Description

Retail Service Advisor

Posted: Sunday, 12/17/2023

Overview

At Office Depot Inc., the Services Advisor is a part-time role, providing “total solutions” to our customers encompassing Technology, Services, Furniture and Print offerings. The associate will quickly build and maintain customer relationships and become a trusted advisor by utilizing training of Technology products/services and print offerings.

The Services Advisor will demonstrate a passion for the brand, technology products, furniture, print, and other services/products offered to our customers. The Services Advisor will utilize Office Depot Inc.’s proven sales principles to proactively engage customers, to drive the sales of our total offerings, and properly assess customer needs to ensure satisfaction in every interaction.

The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.


Primary Responsibilities


  • Provides exceptional customer service by educating customers about Office Depot products and services. Effectively utilizes communication tools to request assistance anywhere on the sales floor, and to coordinate the appropriate service, and customer engagement throughout the store. Performs duties such as cashier, logistics support, stocking, restocking, down stocking, inventory control, cleaning the store and protecting company assets. Ensures the completion of damaged and defective/buy back merchandise through the RCC process.
  • When not assisting customers, performs merchandise-related activities to ensure merchandise presentation guidelines are met through implementing plan-o-gram changes and updates, merchandise set and price changes. Sets weekly ads, including price changes, and any associated updates to store signage.
  • Proactively acknowledges and engages every customer to ensure a positive customer experience. Utilizes and understands the selling program to promote the sale of the best solution as well as additional product and/or services solutions. Maintains awareness of planned advertisements and promotions.
  • Able to evaluate the customer’s needs to determine what additional offerings or services that a customer may need in addition to determining if a customer should be referred to the Contract Sales organization.
  • Works to continually develop personal selling skills and specialized product knowledge. Drives Technology, Tech Services, Furniture and Print sales by supporting all related current programs, new product launches and special initiatives.
  • Ensures compliance with company policies, procedures and practices; and supports company loss prevention efforts.
  • Successful completion of Tech, Print, and other applicable training and continued education in these areas is expected, up to and including designated certifications, if required.
  • Performs other duties as assigned.


Requirements
  • High School diploma or equivalent education preferred
  • Minimum 1 year experience in related field
  • 2 Years Sales and/or Customer Services experience preferred
  • Must possess the ability to use technology and print equipment applicable to role, and to access information necessary to complete daily responsibilities
  • Must possess ability to process information/merchandise through POS register system
  • Basic computer skills
  • Must possess strong selling skills
  • Must possess strong interpersonal and communication skills
  • Must be adaptable to a changing environment
  • Must be able to coach and train others in a professional environment
  • Possess excellent verbal and written communication skills
  • Personal Attributes:
  • Positive and Engaging
  • Action Oriented
  • Integrity, Accountability & Trust
  • Demonstrate passion for the brand, products, services and solutions offered to our customers
  • Must possess a desire to continually develop personal selling skills and product knowledge
  • Drive for Results
  • Decision Quality
  • Patience

OMX At A Glance

OMX AB (Aktiebolaget Optionsmäklarna/Helsinki Stock Exchange) is a Swedo-Finnish financial services company, formed in 2003 through a merger between OM AB and HEX plc and is a part of the NASDAQ OMX Group since February 2008.It has two divisions, OMX Exchanges, which operates eight stock exchanges mainly in the Nordic and Baltic countries, and OMX Technology, which develops and markets systems for financial transactions used by OMX Exchanges, as well as by other stock exchanges.
Apply Now

Classet is a skilled trades network. Once you have applied, A Classet recruiter will reach out within 24 hours to learn more about your career search! Classet helps everyone from experienced crafstmen & women to eager apprentices find new opportunities. We are here to help you find the right fit for your career.