Trilogy Residential Management

Resident Relations Manager - Chicago

Chicago, IL
Trilogy Residential Management is a multi-award winning property management firm based in Chicago, I

Job Description

Resident Relations Manager

Posted: Tuesday, 4/16/2024

At Trilogy Residential Management we know success happens with great people. That's why we invest in our team members to take on the expanding challenges of our industry with ease. Trilogy provides career development opportunities, ongoing training programs, competitive compensation, benefits and incentive programs! We are looking for true team-players who want to learn and advance in the industry.

Trilogy Residential Management ("Company") is the affiliated Property Management Company of Trilogy
Real Estate Group, is a privately held real estate investment and property management firm with a focus on
multifamily apartments and commercial real estate. Since 2002, the principals of Trilogy have
completed over $4.0 billion in real estate transaction volume. Trilogy has proven expertise in timing real
estate cycles and sourcing and managing outstanding real estate investments in major markets around
the United States. For additional information please visit

The Resident Relations Manager is responsible for supporting and assisting the Regional Property
Managers in overseeing and managing the overall performance of their property, and promoting resident
satisfaction. The Resident Relations Manager is responsible for resident interactions, team
management, increasing resident retention, completing accounting and bookkeeping tasks, preparing
monthly close-outs, collecting rent, fees, and other payments, and completing deposit dispositions and
account reconciliations. The Resident Relations Manager will also assist in leasing and marketing
activities onsite as needed.

  • Assist the Regional Property Manager in all property functions.
  • Recruit, supervise, train, mentor, and develop all onsite staffing, taking corrective action in
coordination with Human Resources and Regional Property Manager when needed.
  • Identify deficiencies and implement corrective action plans.
  • Handle resident issues and manage the property's overall online reputation.
  • Manage rent collections, and late notices and oversee the administration of accounting functions for
the community.
  • Manage delinquency and file evictions as necessary.
  • Submit invoices and payables promptly to the Area Business Manager.
  • Process notices to vacate and move-outs.
  • Walk the property regularly and inspect for cleanliness and curb appeal.
  • Complete accounting month-end.
  • Completes other accounting, administrative, and other duties as assigned or necessary.
  • Processing applications, leases, and move-in paperwork.
  • Greeting, qualifying, touring, and closing prospects.
  • Proactively manage outreach and lead generation, converting leads into leases. This includes
interacting with neighborhood groups and community organizations.
  • Provide a professional, positive, and engaging experience for prospects while touring
the apartment homes and community.
  • Assist in the preparation of marketing material to include newsletters, market surveys, and
resident activities.
  • Must assist and/or work during onsite events as needed.
  • Minimum 2 years of experience in property management as a Leasing Manager or Assistant
Community Manager.
  • Ability to train, develop, lead, and mentor.
  • Strong operational background required.
  • Strong collections experience and Accounting/Bookkeeping skills required.
  • YARDI or other property management software experience preferred.
  • Team player with excellent leadership, supervisory, and analytical skills.
  • Must assist and/or work during onsite events as needed.
  • Self-motivated, responsible, accountable, and mature, with a desire to excel and grow.
  • Excellent verbal and written communication skills.

Various benefits are available: Continuous training, paid holidays, paid time off, 401k, housing discount and medical benefits. Background checks will be performed on all qualified applicants. Equal opportunity employer.

Trilogy Residential Management, LLC is an Equal Opportunity Employer committed to excellence through diversity. Employment offers are made on the basis of qualifications, and without regard to race, sex, religion, national or ethnic origin, disability, age, veteran status, or sexual orientation.

Trilogy Residential Management At A Glance

Trilogy Residential Management is a multi-award winning property management firm based in Chicago, Illinois. We specialize in the management of multi-family properties throughout the United States. Our goal is to ensure the ongoing satisfaction and goodwill of our residents by providing them with unparalleled homes and customer service.
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