Orange Theory Fitness

Regional Sales & Operations Manager - Frisco

Frisco, TX
Pursue a passion for helping others. With hundreds of thousands of members visiting our studios arou

Job Description

Regional Sales & Operations Manager

Posted: Sunday, 5/5/2024

JOB FUNCTION: The Regional Operations Manager responsible for representing Orangetheory Fitness (OTF) brand through managing sales and operations personnel, recruiting sales and operations staff, assisting with new hire and continuous education trainings, and developing staff within a designated region.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responsible for leading, managing, and assessing the performance of sales and operations personnel within a designated region using the OTF business model and policies.
  • Responsible for building Orangetheory Fitness (OTF) memberships, retaining current clientele and achieving monthly key performance indicator (KPI) metrics.
  • Responsible for managing, auditing, and submitting numerous KPI reports, equipment requests, and performance reviews.
  • Assists in conducting monthly leadership meetings and attends all relative, mandatory webinars and other requested corporate meetings.
  • Responsible for developing strong professional relationships with fitness, accounting, IT, marketing and other corporate counterparts to achieve financial and KPI goals, customer service benchmarks, and aid in overall company growth.
  • Responsible for facilitating follow up communication, handling member concerns in a professional, objective manner with the goal of resolution, and aiding in sustained customer service.
  • Assist in the recruiting, hiring, and development of current and potential sales and operations staff in a region.
  • Identify development needs of sales and operations personnel throughout a respective OTF region and assist in creating innovative solutions to educational needs.
  • Culturally sensitive and able to adjust learning styles to meet unique cultural needs.
  • Promote compliance to quality control and brand standards.
  • Quarterly audits for each studio and regularly scheduled sales and operations staff evaluations.
  • Maintain current, active employee files which include resume, CPR cards, and applicable certifications.
  • Must be flexible and willing to work weekends, including special events, when needed and as requested by your supervisor.
  • Must be able to perform essential job functions with or without reasonable accommodation.
  • Other duties as assigned by supervisor


REQUIRED SKILLS & QUALIFICATIONS

  • Strong presentation skills; ability to effectively give training presentations to small groups, with experience in training/mentoring.
  • Organizing and maintaining training information and staff training records.
  • Strong business acumen and an understanding of different cultures.
  • Ability to represent the OTF brand on a local and regional platform.
  • Experience in the fitness industry in a leadership role
  • Excellent communication and organizational skills required.
  • Ability to work independently and utilize discretionary judgement in decision-making
  • Planning and coordinating operations in an efficient and cost-effective manner
  • Self-motivated and driven fitness professional.
  • Compliance with the OTF Brand.

EDUCATIONAL QUALIFICATIONS

  • Bachelor’s Degree in Business-related field a plus
  • Minimum 3 years’ experience as in the fitness industry
  • Minimum 3 years’ experience in a management position
  • Minimum of 1-2 years’ experience in managing a fitness facility

Orange Theory Fitness At A Glance

Pursue a passion for helping others. With hundreds of thousands of members visiting our studios around the world, it takes a passionate group to successfully run Orangetheory. So we are always looking for energetic and dynamic people to help others achieve their fitness goals through our science-backed and technology-tracked workout. Whether looking for a career in one of our studio location or our global headquarters, you will play a pivotal role in building the “Orange” community, promoting a healthier lifestyle and inspiring others to get More Life.
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