Quality Assurance Technician Lead - Jacksonville

Jacksonville, FL
TOGETHER, WE SAVE LIVES® The Safariland Group, a company with a rich heritage in the law enforcem

Job Description

Quality Assurance Technician Lead

Posted: Saturday, 8/5/2023

Protect the customer by ensuring all processes are conducted in a controlled manner per internal documents and work standards.
  • Effectively lead and/or participate on cross-functional teams
  • Use work standards to audit and evaluate effectiveness of processes.
  • Utilize internal and external customer quality data (i.e. defects, concerns) to proactively pull, inspect, hold product to reduce potential negative impacts.
  • Create work instructions, rework procedures and other documentation to facilitate proper completion of tasks.
  • Effectively present data, charts, reports etc. to management.
  • Facilitate development and interpretation of process control charts.
  • Use blueprints/engineering drawings to identify required inspection points and qualify products (incoming raw materials and finished goods).
  • Work to resolve nonconforming product issues within the Material Review Board process.
  • Lead customer return process. Identify areas of improvement and work with team to implement as approved.
  • Assist in coordinating the daily tasks/priorities of quality technicians.
  • Minimum of three (3) years related experience and/or training or equivalent combination of education and experience.
Required Education
  • High school degree or GED equivalent required; Associate Degree (A.A.) or equivalent from two (2) year college or technical school preferred.
Knowledge, Skills & Abilities
  • Proficient in use of statistical techniques (SPC, control limits vs. specification limits, Cp vs. Cpk, control chart interpretation).
  • Able to interpret engineering drawings, blueprints, Certificates of Conformance/Analysis.
  • Ability to train policies and processes to quality technicians and/or process associates.
  • Knowledge and use of 8D, CAPA, other problem-solving techniques.
  • Ability to multitask while maintaining focus on identified priorities.
  • Proficient in the use and handling of gages and capable of working in metric and English units of measure.
  • Capable of assisting internal audit team and conducting directed audits of processes.
  • Proficient in the use of MS Office Suite and able to generate effective reports and communications, i.e., emails, audit reports, process graphs, etc.
The Safariland Group believes in the benefits of a diverse workforce and is committed to equal opportunity and affirmative actions. We pride ourselves on hiring and developing the best people, without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

For those applicants with disabilities, if you require reasonable accommodation in searching for a job opening or submitting an application, please contact us by calling 888-469-6455.

All employment decisions are solely based on the applicant's qualifications as they relate to the requirements of the position.


TOGETHER, WE SAVE LIVES® The Safariland Group, a company with a rich heritage in the law enforcement and sporting markets, encompasses a group of recognized and well-respected brands known for their innovation and quality. We are committed to focusing on the customer first in all we do. Our mission, Together, We Save Lives, is much more than a statement; it is a creed we live by. Innovation. Performance. Excellence. Legacy. At The Safariland Group we live these values every day. We live them when we empower over two thousand people to design, engineer, research and deliver our protective equipment products to those that keep us safe. We live them as we continuously seek new innovations to add to the premier group of Safariland product lines that protect law enforcement, military and security professionals. We live them when we help save lives. Our Safariland SAVES CLUB® has chronicled and honored over 2,035 public safety professionals whose lives have been saved, in part through using our products. We're proud of who we are and what we do. This year, we celebrate The Safariland Group's 55-year anniversary of providing trusted and innovative life-saving equipment to law enforcement, military, outdoor recreation and personal protection markets. As we move into the future, we rely on The Safariland Group's legacy to guide and influence the company's growth through our collective pledge to achieve excellence, and our customer-first focus. It is a common thread that binds us together and it has gotten us to where we are today. The Safariland Group offers a number of recognized brand names in these markets including Safariland®, Med-Eng®, ABA®, Second Chance®, Bianchi®, Break Free®, Protech® Tactical, Defense Technology®, Hatch®, Monadnock®, Identicator® and NIK®. The Safariland Group's mission, "Together, We Save Lives", is inherent in the lifesaving and protective products it delivers. The Safariland Group is headquartered in Jacksonville, Florida. For more information, please visit
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