Goodwill of Greater Washington

Production Team Leader Ashburn - Sterling

Sterling, VA
Goodwill of Greater Washington is an approved non-profit charitable 501(c)(3) organization (Federal

Job Description

Production Team Leader Ashburn

Posted: Friday, 11/3/2023
Exciting and diverse retail inventory leadership opportunity in a dynamic work environment. We offer excellent compensation, healthcare, career growth, paid PTO, no inventory or overnights, and bonus potential. Be a decision maker and lead your own production team while improving your community.
Essential Competencies:
 Directing Others
 Motivating Others
 Customer Focus
 Process Management
 Functional/Technical Skills

Essential Duties and Responsibilities:
1. Monitors and ensures a smooth production process for all donation functions, inventory, control, and adherence to the agency’s production procedures and core value pledge for processors and donation.
2. Fulfills the duties of all production staff (if needed) to include providing excellent customer service to donors, greeting donors and safely unloading donations from vehicles, completing donor receipts, and sorting and processing donated items into designated categories; maintains production levels and quality of merchandise to the sales floor.
3. Assists in and ensures the enforcement of store safety and security procedures.
4. Assists in settling complaints
5. Provides input for associate interviews and performance evaluations.

Other Duties and Responsibilities:
1. Maintains a professional appearance adhering to Goodwill uniform standards
2. Assists with maintaining proper staffing as it relates to budgets.
3. Assists the Assistant Production Manager to accurately record the work of the department.
4. Assists with monitoring the time and attendance system.
5. Assists during the interviews, trains, and instructs workers in such a manner as to develop full working potential.
6. Assists with the development of efficient and effective methods and procedures for work simplification and material processing.
7. Performs other duties as directed and required.

Supervisory Responsibility:
This position has supervisory responsibility for the retail staff including the donation attendants, processors, and sales associates.
Required Qualifications:
1. High school diploma or equivalent and at least 6 months of supervisory experience. Successful completion of GGW’s Aspiring Manager and Employ Excellence Programs may be substituted for this requirement.
2. Excellent customer service skills.
3. Basic computer skills.
4. Ability to effectively communicate verbally and in writing.
5. Ability to perform basic math.
6. Ability to read and comprehend internal documents related to store operations.
7. Ability to perform continuous walking, stooping, standing, bending, kneeling and climbing for prolonged periods of time (up to 7 hours per 8-hour shift).
8. Ability to lift up to and between 40 – 50 pounds frequently.

Preferred Qualifications
1. Previous experience working in a warehouse environment.
2. Previous experience in the area of transportation production.
3. Ability to coach and direct employees.
4. Ability to gracefully adapt to periodic and rapid change.
5. Fluent in English and Spanish.

Goodwill of Greater Washington At A Glance

Goodwill of Greater Washington is an approved non-profit charitable 501(c)(3) organization (Federal Tax ID: 53-0196588). Our mission is to transform lives and communities through the power of education and employment. We fund that mission primarily through diverse lines of business including a chain of retail stores, custodial services, pest control, and grounds maintenance operations. We also generate revenue through individual, foundation, and corporate giving. Mission Statement Goodwill of Greater Washington transforms lives and communities through the power of education and employment. Goodwill Vision We are building a community where people are empowered to achieve their fullest potential and RISE to their highest level of personal success. Goodwill Core Values – R.I.S.E Respect: We strive to be kind and honor each individual and their contributions. Integrity: We pursue honesty and accountability in all we do. Service: We seek to inspire and advocate for each other and our community. Excellence: We value high standards, innovation, and improvement.
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