Roof Maxx

Production Coordinator -

, United

Job Description

Production Coordinator

Posted: Saturday, 3/16/2024
Who We Are::
Roof Maxx is the pioneer of the roof rejuvenation industry, introducing the first product of its kind in 2017. We are setting the gold standard for the industry and with our dealership model we quickly became one of the fastest-growing business opportunities in the home services industry. We also “hooked” an Original Shark from Shark Tank to not only become an investor but also a Roof Maxx Dealer!
Who You Are::
The Production Coordinator assists with job coordination & scheduling, working diligently to keep the team and customers informed. The Production Coordinator maintains dealer relations and performs a variety of administrative tasks needed to implement and follow consistent best practices for on-the-job production (work orders, scheduling, etc.) and customer service. This position assures timeliness of all aspects of jobs and helps to maximize the overall experience before, during and
after the jobs are completed. The Production Coordinator is responsible for ensuring that communication is open and smooth between all stakeholders involved in production, to facilitate and maximize every job for the best customer service possible.

Salary: $45K
(This position may be eligible for bonuses and commissions, which aren’t included in the provided salary)
What You'll Do::
  • Coordinates communications, including taking and making calls, responding to emails, and interfacing with customers and local dealers
  • Manages calendars and schedules
  • Collaborate with local deals to meet the needs of the customers
  • Enters data into CRM
  • Runs weekly reports for Sales Director (jobs scheduled, confirmed and unconfirmed appointments, outstanding balances customer and dealers)
  • Updates Company CRM system based on communication with customers and inside sales team
  • Uphold's closing procedures including warranties, customer reviews, final payments, etc
  • Review customers before and after projects are completed
  • Work with all departments that contribute to the production
  • Provides feedback on the efficiency of the production
  • Works with the Sales Director to keep local dealers accountable in the successful completion of projects.
  • Coordinates with customers of scheduled jobs/dates and collects second payment if possible
  • Review dealer payouts before payroll
  • Helps to implement better ways to increase production & quality
  • Creates and maintains Job Completion log
  • Manages sold jobs inbox
  • Schedule appointments during downtime
  • Additional duties as needed

What You Bring::
  • Must have at least 3 years of roofing or construction experience
  • Team player orientation. Ability to interface with all levels within the organization and external parties
  • Capacity to focus on multiple tasks
  • Understands urgency
  • Excellent customer service skills, finding proper ways to communicate and connect with customers clearly
  • Detailed-oriented and ability to follow systems, procedures and daily agenda as instructed by the supervisor
  • Self-starter: goal-oriented, cooperative, and problem solver
  • Understand that customer satisfaction is our #1 priority
What We Offer::
We’ve created a culture that’s fast-paced, innovative, and fun offering a remote working environment that allows our employees the simple pleasure of a short commute to their home office. We collaborate daily through Zoom, Slack, Hubspot, and Asana to elevate our communication.

Remote / Work from home
  • Dental insurance
  • Medical insurance
  • Vision insurance
  • Paid time off
  • Flexible spending acccount
  • Monday - Friday
  • 8 am - 5 pm eastern
  • Bonus pay
  • Salary: $40k - $45k


Roof Maxx At A Glance

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