Panorama Orthopedics & Spine Center

Patient Access Representative - Centennial

Centennial, CO
Our environment is a best-practices, team oriented culture that encourages personal growth. We have

Job Description

Patient Access Representative

Posted: Saturday, 3/23/2024

Position Overview

The Patient Access Representative is responsible for all aspects of the registration process, insurance verifications, patient collections, referrals and scanning documents into the EPM system.

Essential Functions

  • Provide excellent customer service to internal and external customers through prompt response and courteous communication within 24 hours of the request.
  • Verify all insurances as necessary to ensure accurate eligibility for coverage of treatment.
  • Effectively collecting patient co pays for their visit or collecting patient balance as needed.
  • Maintain departmental goals and productivity parameters as set forth by Care Coordination Manager.
  • Assist patients with filling out paperwork, questions or concerns regarding insurance, or balances.
  • Covers co-workers and cross trains as necessary to meet the needs of the clinic.


  • Assist team members as needed.
  • Other duties as assigned.
  • High School Diploma or GED required.
  • 2 Years of medical office or customer service experience preferred.
  • Excellent computer/10-key skills.
  • Knowledge with Word and Excel systems.
  • Excellent interpersonal communication skills and customer service skills.
  • Ability to maintain quality control standards.
  • Ability to meet deadlines.
  • Knowledge of EHR system is a plus.
  • Type at least 40 WPM.
  • Ability to multi-task and prioritize.
  • Ability to remain calm under pressure.
  • Ability to maintain quality control standards.
  • Knowledge of HIPAA and OSHA requirements.

Panorama Orthopedics & Spine Center At A Glance

Our environment is a best-practices, team oriented culture that encourages personal growth. We have been in the community for over seventy years and pride ourselves on taking an active role in serving our community and patients in all interactions. Panorama offers employees a competitive benefit package including: Medical, Dental and Vision Insurance within 30 days of employment Generous PTO package and nine paid holidays – effective immediately Company-paid life insurance and long term disability insurance Ability to purchase accident insurance, MET Law, short and long-term disability insurance. Annual stipend for continuing education Retirement Plan eligibility after one year of service and 100% vesting at the time of entry Discounted gym membership at the Panorama Wellness and Sports Institute Most positions offer Monday – Friday work schedules Casual Fridays are observed!
Apply Now

Classet is a skilled trades network. Once you have applied, A Classet recruiter will reach out within 24 hours to learn more about your career search! Classet helps everyone from experienced crafstmen & women to eager apprentices find new opportunities. We are here to help you find the right fit for your career.