Redondo Beach Podiatry Group

Patient Access Coordinator - Medical Phone Receptionist - Redondo Beach

Redondo Beach, CA

Job Description

Patient Access Coordinator - Medical Phone Receptionist

Posted: Sunday, 4/14/2024

Patient Access Coordinator – Medical Phone Receptionist

(Redondo Beach & Torrance)

We are looking for an outgoing, personable individual to warmly welcome & assist our patients. Applicant must function at a high capacity in fast-paced environments, be able to prioritize tasks, and have great communication skills as well as be experienced in general front-office patient care and customer service. Must be a self-starter who gives their best in whatever they do. Looking for someone who will take responsibility for their work and carry everything they do through to completion.

Responsibilities include:

  • Answer phone calls, emails, and in-person inquiries
  • Communicate with patients to set up and schedule optimal appointment times
  • Gather and track medical information from patients
  • Organize and input data into electronic health records
  • Inquire and process patients’ health insurance
  • Support office with administrative and secretarial tasks
  • Communicate with internal office team and providers to ensure patients are helped and everyday tasks are accomplished
  • Collect patient payments, deposits & credit cards for processing and posting to appropriate patient account
  • Facilitates patient flow by notifying the provider of patient delays for appointments and communicating with patients and clinical staff
  • Responds to inquiries by patients & prospective patients in a courteous manner
  • Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
  • Understand and maintain HIPAA regulations
  • Other duties as needed.
  • Strong interpersonal, time management, and organizational skills
  • Excellent verbal and written communication skills
  • Efficient problem solver
  • Strong knowledge of medical language and health insurance plans
  • A high school diploma or GED
  • Previous medical office or receptionist experience
  • Experience with computer programs, such as Microsoft Office
  • Professional demeanor and appearance required
  • Ability to be an active listener
  • Ability to work in a fast paced environment
  • Customer service oriented, responding promptly to patient's needs
  • Demonstrates accuracy and thoroughness, looking for ways to promote quality and efficiency, while monitoring own work for accuracy
  • Reliable transportation required
  • Health insurance

Redondo Beach Podiatry Group At A Glance

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