Clarins USA, Inc.

Part Time Customer Care Advisor - Bilingual French & English - Columbus

Columbus, OH
Groupe Clarins has been a French leader in make-up and skincare of natural origin for nearly 70 year

Job Description

Part Time Customer Care Advisor - Bilingual French & English

Posted: Wednesday, 9/6/2023

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? We are looking for a Customer Care Advisor (Bilingual English/French), located in Orangeburg, NY, New York City, NY, or remote.


Department is Regional – US AND CANADA.


Hours: 20 hours per week (approximately 4 hours per day between 8:00am to 8:00pm EST M-F and as needed on weekends based on business needs.
Must be flexible.

Mon 12-4 (flexible)

Tues 10-2

Wed 10-2

Thurs 10-2

Fri 1-5


The role:

You will be responsible for providing the highest level of Customer Care for Clarins.com websites for both US and Canada via email, chat, and telephone.

Must be able to handle large call, email, and chat volumes.

Clarins.com is THE online destination to express the brand values as well as to interact directly with the end customer.

As both a customer care resolution and product expert, your role will contribute to developing this channel into both a transactional platform and unique place to express the brand and its uniqueness, through enhanced customer experience and services. Thanks to your expertise, our customers will enjoy a boutique level customer care experience in the comfort of their home – anytime, anywhere.


What you’ll do:

Requirements
  • Provide the highest level of customer service & beauty advice through email, telephone, and chat
  • Listen, understand & resolve our Guests’ issues promptly, by demonstrating both empathy for our Guests and expert understanding of Clarins procedures and platforms.
  • Be the first point of contact between prospective customers and the brand, advising on, but not limited to: shipping issues, product returns and replacements, promo code validation, loyalty account login, loyalty program points and rewards questions, products, online order management and tracking, special offers, services, and general inquiries.
  • Adapt customer care approach to different customer profiles and offering 5-star service at all times in the context of the digital boutique.
  • Meet all Clarins SLAs (Service Level Agreement) regarding wait and response time, CSAT (customer satisfaction) & NPS (Net Promoter Score).

Clarins USA, Inc. At A Glance

Groupe Clarins has been a French leader in make-up and skincare of natural origin for nearly 70 years. With two strong brands, Clarins and myBlend, we aim to fulfill our purpose of “making life more beautiful and passing on a more beautiful planet.” Family-owned, we are present in over 150 countries, and thanks to our 8,000 employees, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in the Americas and Asia. “We are proud of our culture, which combines an entrepreneurial spirit with agility and curiosity. We are deeply committed to promoting responsible beauty to ensure our actions are in line with a long-term vision.” Jonathan Zrihen, President & CEO.
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