Texas Health Resources

PBX Operator - Flower Mound

Flower Mound, TX
At Texas Health, our mission is “to improve the health of the people in the communities we serve”.

Job Description

PBX Operator

Posted: Thursday, 12/14/2023

PBX Operator

Texas Health Flower Mound's Patient Access Department is looking for a PBX Operator to join the team. Is that you?

Work location: Texas Health Flower Mound, 4400 Long Prairie Rd, Flower Mound, TX, 75028

Work hours: Monday-Thursday – 12:30pm to 9:00pm Friday – 2:30pm to 11:00pm

Patient Access Department highlights:

  • Flexible Schedule
  • Fun and energetic working environment
  • Strong focus on teamwork and support
  • Autonomy and independence encouraged.

Here's What You Need

  • H.S. Diploma or Equivalent required.
  • 1 year of Experience as a Dispatcher, Communication Specialist, Customer Service Representative or similar position in a communication or dispatch center required.
  • 2 years of experience preferred.
  • Hospital experience preferred.

What You Will Do


  • Answers incoming calls to the hospital switchboard in a timely manner, directing calls to the correct location or assisting with needed phone numbers.
  • Answers questions regarding basic operation of telephone system.
  • Transfers calls to appropriate departments for problem resolution as needed.
  • Overhead pages to locate physicians and relay approved information to employees and visitors.
  • Documents all page requests either automatically through paging system and/or manually using written records.
  • Managing the pager inventory.
  • Learns, monitors, acknowledges, and responds to all alarms and codes calmly and in a systematic, defined manner, following all procedures accurately and according to hospital policy.
  • Implements medical emergency codes via pagers, overhead paging, cell phones, etc.
  • Accurately documents all codes.

Additional perks of being a Texas Health employee

  • Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits.
  • A supportive, team environment with outstanding opportunities for growth.
  • Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we've won and more.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.

Texas Health Resources At A Glance

At Texas Health, our mission is “to improve the health of the people in the communities we serve”. With locations across the Dallas-Fort Worth area and one of the largest faith-based health care systems in the United States, Texas Health has the resources to offer a variety of career growth opportunities with equally remarkable benefits. You can choose to work in urban, suburban or rural facilities plus have the ability to move within the system. This gives our team a level of flexibility that’s hard to match. Let us brag for a minute on just a few of our recent accomplishments. • Fortune’s 100 Best Companies to Work For® 2023 (Celebrating our 9th consecutive year! We’re one of only three health systems recognized.) • America's Greatest Workplaces for Diversity by Newsweek magazine 2023 (We’re one of only six healthcare employers in Texas to earn a spot on the list.) • 20 Best Workplaces in Health Care by Great Place to Work® and Fortune 2022 (Our 8th consecutive year and 7th year as #1.) • Companies That Care® by PEOPLE magazine and Great Place to Work® 2022 • America’s Most Innovative Companies by Fortune magazine and Statista Inc 2023 • Becker's Healthcare 150 top places to work in healthcare 2023 Join our award-winning Texas Health family and become a part of a team that is improving the health of our communities daily. You belong here. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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