Ace Handyman Services

Office Manager - Puget Sound

Arlington, Washington
Ace Handyman Services is a network of top-rated handyman franchises

Job Description

Office Manager

Posted: Tuesday, 3/19/2024

If you love people, love to help, and love to work hard and win, we would love to meet you!

We are a national leader in the home improvement and home repair services industry. We are looking for highly organized and motivated candidates just like you to ensure efficient and smooth daily operations. We are offering a starting hourly rate of $24 to $30, depending on your experience.

In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED!

This is a high call volume and fast paced role, this person must thrive in a fast and busy environment! This position will also assist with most of the daily administrative tasks - warranty calls, data entry, and customer follow up.

Other tasks associated with this position:

  • Provide verbal estimates and schedule options to potential customers
  • Win new and existing customer appointments
  • Utilize our CRM to record customer leads and their project needs
  • Manage the schedule in your territory(ies) to ensure the maximum work volume and most efficient schedules for our Field Team
  • Engage with the Field Team to resolve scheduling, billing or customer issues.
  • Provide after sales follow-up for each customer
  • Assist in solving operational logistics to ensure a smooth customer journey

This is a great opportunity for you to grow toward advancement in a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.

Requirements
  • 3+ years of Previous Experience in Sales or High Volume, Phone-based Customer Support
  • Willing to work in-person at our Arlington office
  • Excellent computer and typing skills - including high proficiency in Microsoft Office and Teams
  • Experience with scheduling and dispatching crews
  • High School Diploma or GED (College degree preferred)
  • Friendly, Professional, and ready to help our amazing Customers and Handymen!
  • Prior experience in a home services business is strongly preferred
Benefits


  • 401K plan
  • Aflac accident plan/coverage
  • Paid Vacation
  • Performance bonuses
  • Company credit card
  • Flexible scheduling
  • Advancement and growth opportunities
  • Regular pay reviews
  • Plus more!


Ace Handyman Services At A Glance

About Ace Handyman Services

Come work for and be a part of the most trusted brand in hardware. Join our TEAM as we redefine the power of the trades. Let Ace Handyman Services handle all your hassles and paperwork while you keep your freedom and flexibility to manage the challenges in life, perfect your trade, and grow with the company. We have so much demand for our services that we have to turn down work every day - and we're looking to add the best people in the business to our team who are looking for a career, not just another job.

How Your Career Could Grow

Regardless of how much experience you have, we have a place for you. As long as you are willing to learn, work hard, and be professional, you will have the opportunity to learn the skills you need to be successful.

Your Career at Ace Handyman Services

Our Craftsmen are empowered and given much more flexibility than others in our industry. For example, they are in charge of their own job sites, and given the freedom to interact directly with Homeowners and Property Managers to suggest work that will improve safety, preserve their largest investment, and truly help them to love their homes and commercial buildings.

A Day in the Life

Working with us allows you the flexibility of an independent job, with the perks of being a W2 member of our team! We find and schedule the jobs for you, and you provide the quality craftsmanship and customer service that our clients have come to expect from us. You will work out of your home on your choice of a full time or part-time basis, traveling to customer homes in your local area.

Why Join Us?

  • Hourly Rate + Incentives
  • Vacation
  • Performance bonuses
  • Use of company owned tablet
  • Company credit card
  • Flexible scheduling
  • Advancement and growth opportunities
  • Regular pay reviews
  • Consistent year-round work
  • Plus more!

Apply Now

Classet is a skilled trades network. Once you have applied, A Classet recruiter will reach out within 24 hours to learn more about your career search! Classet helps everyone from experienced crafstmen & women to eager apprentices find new opportunities. We are here to help you find the right fit for your career.