The Hillman Group

National Account Manager I - Smyrna

Smyrna, GA
The Hillman Group was started in 1964 as a fastener company, serving independently-owned hardware st

Job Description

National Account Manager I

Posted: Wednesday, 10/18/2023
Job Summary
The National Account Manager I plans and directs the National Accounts sales team operations. The National Account Manager I ensures National Account sales and profit objectives are achieved. The National Account Manager I identifies and secures new business opportunities within National Account. The National Account Manager I provides National Account with superior sales & customer support. The National Account Manager I manages the activities of other account managers or field service employees. The National Account Manager I manages the Home Depot business account.
Essential Job Functions
  • Works with the Director of National Accounts to forecast and prepare sales quotas and sales plans for the National Account.
  • Ensures that the sales team grows profitable sales.
  • Utilizes customer POS & Inventory data to effectively manage and grow Hillman categories.
  • Conducts quarterly customer business update to review POS data, identify SKU rationalization opportunities and new item replacements.
  • Performs line reviews and annual business reviews with existing accounts.
  • Travels frequently in North America. Observes local traffic regulations and follows safe driving practices.
  • Develops and implements the National Account business plan for the National Accounts group, including profit and loss, operations, budget forecasting, and sales goals.
  • Develops annual and multi-year sales strategies to meet sales and organic growth targets.
  • Works with customer and Hillman sales & service staff to set up program details for new business.
  • Acts as the site liaison for rollouts.
  • Maintains a current knowledge of the company’s products and Field Service operations.
  • Assists the Field Service Department with the development and maintenance of account procedures.
  • Leverages internal and external learning opportunities to coach, train and develop direct reports.
  • Knows and follows the company’s human resources policies and procedures. Adheres to applicable employment laws.
  • Provides periodic feedback to team members to improve performance and customer service.
  • Communicates regularly with sales staff to provide information, answer questions, and assist with issues.
  • Develops and maintains solid working relationships with all National Account internal & external associates.
  • Communicates regularly with field service staff to provide information, answer questions, and assist with issues.
  • Works with marketing staff to develop and implement promotional programs, design, and create plan-o-grams, and acts as the logistics liaison for special events.
  • Monitors store openings and closings; establishes logistics with the appropriate Hillman staff.
  • Organizes and attends trade shows and conventions.
  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
The National Account Manager I is expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience
  • BS/BA and 5-7 years of experience in big box retail environment.
  • Bachelor's degree
  • 5 years of experience within Consumer Products Industry
Competencies – Knowledge, Skills and Abilities
  • Strong written & verbal communication skills
  • Strong analytical skills, able to interpret and action data with fact-based selling skills
  • Excel & PowerPoint skills
  • Consultative selling orientation
  • Collaboration and Teamwork
  • Entrepreneur Spirit
  • Strong presentation/communication skills
  • Strong analytical skills
  • Results driven
Work Environment and Physical Demands
Work Environment
Office: Office setting. Seldom exposed to fumes or airborne particles. Loud working environment of the shop area. Functional vision and hearing required.
Physical Demands
Office: Sedentary.

The Hillman Group At A Glance

The Hillman Group was started in 1964 as a fastener company, serving independently-owned hardware stores. During the past five decades, we’ve leveraged our unique ability to simplify the hardware buying experience and become the industry leader to top home improvement and local hardware retailers. Our founder, Max W. Hillman, Sr., led the company with an emphasis on outstanding service, quality products and with an innovative spirit. Even though we’ve grown into a North American category leader with more than 130,000 SKUs, his values and principles continue to inspire our team. As a result, we work, act and think like a true partner for retailers of all sizes across North America. We are proud of the support we provide and the relationships we’ve built with more than 26,000 companies, including Lowe’s, Home Depot, Tractor Supply, Ace Hardware, True Value, Do-It-Best, Walmart, Canadian Tire and many more.
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