MY DR NOW

Medical Call Center Representative - Chandler

Chandler, AZ
🏥 Join MY DR NOW - Empowering On Demand Healthcare for All 🌍 At MY DR NOW, we are revolutionizing

Job Description

Medical Call Center Representative

Posted: Tuesday, 11/14/2023

MY DR NOW is Arizona’s largest privately owned primary care group, offering a variety of services to patients of all ages, including primary care, immediate care, and more - on a schedule that works for our patients. We are open every day, including weekends and holidays, and have extended hours because providing quality healthcare services is our top priority.

Job Summary: The Patient Service Representative (PSR) serves as a critical extension of all medical providers on the Patient Services team by facilitating patient care responsibilities with speed, precision, and compassion. The PSR fields telephone calls, online chats, and texts from patients regarding critical medical care. Patient Service Representatives are the backbone of our call center supporting patients requesting to schedule an appointment, obtain an update on their lab or imaging results, or provide assistance with a variety of other healthcare-related matters.

Position Requirements:

· One year of experience performing high volume call center-based customer service and/or telemarketing.

· Ability to navigate through MS Office and other web-based programs.

· Must have a reliable, high-speed internet connection and a quiet work environment.

· Personal home computer or laptop preferred. Equipment purchase plan available if needed.

· Possess strong verbal and written communication skills.

· Excellent interpersonal and customer service skills.

· Bilingual in English and Spanish preferred. Not required.

· Have a passion for healthcare and an entrepreneurial spirit.

Need to know information:

· Flexibility is always appreciated! We are open 7 days/week!

· Compensation: $15-$16/hour + bonuses and company benefits.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance
  • Work from home

Schedule:

  • 10 hour shift
  • 8 hour shift

Application Question(s):

  • Please describe your approach to providing excellent customer service.

Experience:

  • Call center: 1 year (Preferred)

Work Location: Hybrid remote in Chandler, AZ

Benefits
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance
  • Work from home

MY DR NOW At A Glance

🏥 Join MY DR NOW - Empowering On Demand Healthcare for All 🌍 At MY DR NOW, we are revolutionizing the way healthcare is delivered. As a cutting-edge healthcare organization, we are driven by a singular mission: to provide accessible, high-quality medical services to individuals and families across the globe. We believe that everyone, regardless of their background or circumstances, deserves exceptional healthcare, and we are committed to making that a reality. 👨‍⚕️ Our Commitment to Exceptional Care 🌟 At the heart of our organization are our dedicated healthcare professionals. Our team is comprised of compassionate physicians, physician assistants, and nurse practitioners - PLUS a whole host of other amazingly courageous care providers and expert administrators who bring their passion for patient care to every task at hand. We foster a collaborative and inclusive environment that encourages innovation, learning, and professional growth. 🌐 Expanding Access to Healthcare 🌍 We understand that access to quality healthcare is a fundamental right. That's why we have developed a comprehensive telemedicine platform, enabling patients to connect with our providers from the comfort of their own homes. Our technology-driven approach breaks down barriers, making healthcare accessible to remote communities, underserved populations, and those with limited mobility. 💡 A Culture of Innovation and Collaboration 🚀 At MY DR NOW, we foster a culture of innovation and collaboration. We believe in empowering our employees to think outside the box and challenge the status quo. We actively encourage new ideas, initiatives, and creative solutions to enhance patient experiences and optimize healthcare delivery. Our diverse team brings together a wide range of perspectives and expertise, fostering an environment of continuous learning and growth. 🌈 A Welcoming and Inclusive Workplace 🤝 We strongly believe that diversity is our strength. We embrace and celebrate individual differences, cultivating an inclusive workplace where everyone feels valued and respected. We foster a supportive environment that encourages open communication, teamwork, and the sharing of diverse perspectives. We firmly believe that by embracing diversity, we can deliver better healthcare outcomes for all. 💼 Why Join MY DR NOW? 👥 🌟 Impactful Work: By joining MY DR NOW, you'll have the opportunity to make a significant difference in the lives of individuals and communities by providing accessible, high-quality healthcare. 🌟 Cutting-Edge Technology: We leverage the latest advancements in telemedicine and digital healthcare solutions to revolutionize the way healthcare is delivered. You'll have the chance to work with state-of-the-art tools and technologies that enhance patient care and streamline workflows. 🌟 Growth and Development: We are committed to the growth and development of our employees. We offer a range of professional development programs, mentorship opportunities, and career advancement pathways to help you reach your full potential. 🌟 Inclusive Culture: MY DR NOW is a place where your voice is heard, and your ideas are valued. We embrace diversity and foster an inclusive workplace where collaboration and teamwork thrive. 🌟 Work-Life Balance: We believe in the importance of work-life balance. We offer flexible schedules and remote work options, allowing you to maintain a healthy balance between your personal and professional life. MY DR NOW has grown steadily and methodically since inception in 2007. We are always in search of the best and brightest leaders who have a passion for disrupting the status quo and are steadfastly determined to innovate critical areas of our infrastructure including but not limited to accounting, billing, contracting, credentialing, finance, human resources, information technology, marketing, and strategic business development. Join us at MY DR NOW and be a part of a dynamic, forward-thinking team that is transforming healthcare for the better. Together, we can make a lasting impact on the lives of millions while advancing your career in the ever-evolving field of healthcare!
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