Manager of Sales Operations and Enablement

The Manager of Sales Operations & Enablement is a key position reporting directly to the Chief Commercial Officer working closely with the VP of Sales and the Marketing teams. A key focus is to enable the sales team to meet and exceed its revenue goals through ensuring alignment of sales processes across functional teams within the organization and management of technology, content and training to enable the sales team to work smarter and perform better.

The MSOE manages support functions essential to sales force productivity including creating, evaluating, and optimizing data-driven sales solutions and sales applications to drive the client retention and growth goals of the organization. The MSOE is responsible for operationalizing sales processes and policy, CRM oversight, sales process optimization, and sales program implementation. The MSOE manages sales administration, including contracts, oversees business analytics and system planning, and designs and implements sales force enablement programs and processes.

Responsibilities:

• Coordinate organizational planning processes for revenue generation, revenue reporting, account planning
• Lead efforts to build and maintain top target list (bottoms up TAM/SAM)
• Ensure sales team productivity and support customer outreach on revenue generating opportunities
• Lead and implement regular revenue forecasting process to drive accuracy
• Administration of the CRM including working with sales CRM Rep to implement and design changes necessary to support business processes
• Build and implement online dashboards and regular reporting on sales, pricing dynamics, segmentation of customer base, and sales team performance reporting
• Serve as product owner of all revenue generating systems, including CRM-software, forecasting and product usage systems, and develop and own product roadmap for the ongoing improvement in these systems
• Partner with engineering and product management to operationalize go-to-market strategies for key strategic initiatives, new products, new packages, new commercial approaches, etc.
• Build transparency culture by implementing communications initiatives around internal communication of win/loss records, training visit summaries, case studies, new use cases and general learnings.
• Organize internal resources such as sales training materials, client use-case materials, case studies, external company presentations and one sheets, etc.
• Oversee sales contract monitoring liaising between sales team and outside counsel to ensure correct usage of sales contract terms and conditions, creation of new templates for commercial structures, etc.

• University degree – (Masters or JD preferred)
• 6+ years of relevant job experience with similar essential duties
• Demonstrated track record of success driving change and building consensus with peers and senior stakeholders in a matrixed environment
• Extensive experience in presenting and communicating ideas to key stakeholders across business
• Outstanding written and verbal communication skills, as well as excellent organizational, interpersonal, and team skills
• Strong quantitative and qualitative problem solving, including ability to turn quantitative analysis into actionable recommendations
• Ability to lead projects, prioritize and handle multiple requests concurrently and consistently deliver superior results in a timely fashion
• Proficiency in MS Office and CRM-software

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance