Manager, Client Account Management - Project Management/Operations - Pittsburgh

Pittsburgh, PA
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Job Description

Manager, Client Account Management - Project Management/Operations

Posted: Sunday, 11/5/2023
We're looking for an autonomous self-starter with outstanding organizational and program management skills-a strategic thinker, teamer, and proven leader. As a Client Account Manager (CAM), you'll work with senior leaders to shape strategy for our most important client accounts and enable our teams to deliver the best of Deloitte, strengthen relationships with our most important clients, and accelerate growth for the Firm. With a client-first mindset, you will align with Deloitte's businesses to execute business priorities and expand our services footprint, help develop and deliver integrated account strategies to address client issues, bring insights and leading practices to accounts, and drive operational efficiencies in partnership with client service professionals. You'll share what other CAMs are doing and innovate new approaches. You will be the important link between the Deloitte, the account team, and the client.

How You'll Operate

You will serve as the operations leader for our most demanding and complex client account teams, leading a team of CAMs to deliver excellence. You are expected to be flexible and agile in your approach, prioritizing work, partnering across various groups and disciplines. You will help shape account strategy, anticipate and assess complex client requirements and the impact on our business and collaborate effectively with diverse clients and Deloitte leaders.

Work You'll Do

Responsibilities will be based on specific client relationship objectives and the priorities of the account leadership team. You will create, advise, and lead initiatives and programs that meet account objectives related to CAM Expectations and may include the following (not an exhaustive list):
  • Manage Financial Performance and Delivery Excellence:
  • Analyze business objectives, understand financial data, and create insights to drive business decisions
  • Actively participate in developing and executing account growth strategy
  • Bring the best of Deloitte's network to inform leading practices and areas for efficiencies and technology solutions
  • Help to create and manage a quality & risk strategy for client engagement
  • Build and Sustain Relationships
    • Understand client issues and Deloitte's competitive positioning, working with account leadership to translate client issues and feedback into the client relationship strategy and effectively implement the relationship management program
    • Bring insight into the overall strategy, identify client priorities, and recommend firm assets to take to the client in personalized and targeted ways; identify personalized and impactful investments to advance client relationships and our brand
  • Deliver the Firm
    • Effectively navigate the US and other Member Firms to articulate the capabilities of our Businesses and their Offerings internally and externally with high level of confidence and relevance to situation in support of the account and client
    • Understand, adopt, and manage leading practices and own tasks with confidence
    • Seek new opportunities to add value to and positively affect the account team, demonstrating a willingness to help and openness to learning
    • Understand where we want to invest to strengthen our position with the client, develop strategies and work with account leadership to drive and succeed those areas
  • Lead and Develop Others
    • Foster a connected team that achieves synergies, and effectively manage complex stakeholders and intercultural differences
    • Create, advise, and lead initiatives and programs that foster a diverse, equitable, and inclusive culture for the team; serve as a leader in the firm in a way that fosters a positive talent experience and culture of diversity, equity and inclusion
    • Create, advise, and lead initiates and programs that develop high-performing teams; lead with courage (and give timely and meaningful feedback), model leadership behaviors, and facilitate team members' growth and development, demonstrating a consistent ability to deliver with excellence and to effectively lead a team
  • Understand the Business
    • Anticipate and assess complex client requirements and the impact on the business; collaborate to develop processes and automations that reduce the overall cost to deliver
    • Collaborate with account leaders to create and manage a market, client, and competitive intelligence strategy for client account team
    • Collaborate with client account leaders to identify and target client issues.
    • Suggest, design, and deliver unique client experiences to support future growth of the account

The Team

At Deloitte, clients are at the heart of everything we do. As a part of Clients and Markets Growth, the CAM program is comprised of professionals who are dedicated to providing our most important client accounts with streamlined, cross-functional support. CAMs help build and execute client service strategies, optimize internal support, and increase efficiencies to enable our account teams to provide the best Deloitte client experience.

  • Bachelor's degree
  • Demonstrated account management or consulting experience
  • Experience leading teams and people
  • Minimum 8 years of work experience
  • Strong organizational skills
  • Strong project management skills
  • Ability to adapt to a changing environment
  • Exceptional interpersonal and communication skills
  • Proficient in Microsoft Office suite - strong PowerPoint and Excel skills critical
  • Excellent analytical and problem-solving skills
  • Experience mentoring/counseling others
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

  • Experience working in a professional services firm
  • Master's degree

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $88,600 to $181,900.


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