Manager, Claims Operations - STARS/Auto Physical Damage (Dallas/Fort Worth) - Dallas

Dallas, TX
Since the beginning, our mission has been to provide a range of financial services to the military c

Job Description

Manager, Claims Operations - STARS/Auto Physical Damage (Dallas/Fort Worth)

Posted: Sunday, 5/5/2024


Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other.

Come be a part of what makes us so special!

We are currently seeking a Manager, Claims Operations to lead a team of Physical Damage Specialists (PDS) that support STARS stores in the Dallas/Fort Worth, TX region.

The Opportunity

What you'll do:

As a Manager, Claims Operations, you will lead and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provide feedback on the process and leads organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and procedures.

  • Meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.

USAA At A Glance

Since the beginning, our mission has been to provide a range of financial services to the military community and their families. Along the way, we’ve also established ourselves as a destination employer for passionate people looking to serve those who are willing to give it their all. Our mission is to stand with our members and be there for them and their families by facilitating their financial security. It starts with offering a range of highly competitive products, exceptional service, and trusted advice. But to be the military community’s provider of choice also takes dedicated team members who share our core values of service, loyalty, honesty, and integrity. We go above and beyond for our members. Every USAA employee receives the same level of respect and care, from compensation to benefits, and the freedom to build a career that works for them.
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