Essential Duties and Responsibilities

Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

• Technical
  • Maintain the physical condition of the property according to Company operating and safety standards and ensure that service requests are performed correctly and in a timely manner.
  • Providing technical skills and training to the maintenance team. Maintain hazard communications program.
  • Teach and promote safe work practices.
  • Attend and participate in technical training programs to maintain personal skill level.

• Personnel Management
  • Responsible for recruiting, hiring and quality of staff and recommend promotions and terminations when necessary.
  • Communicate professionally and delegate effectively with staff members.
  • Document all counseling sessions.
  • Ensure the staff is motivated and functions as an effective team.
  • Comply with all personnel management policies and procedures.
  • Develop staff through continuous motivation and training.

• Administrative
  • Adhere to budget guidelines and obtain competitive bids on major expenses.
  • Purchase supplies as necessary using standard purchase order system and proper bidding procedures.
  • Prepare staffing schedules consistent with property needs.
  • Monitor inventory of parts and supplies and appropriate levels.
  • Participate in Company meetings, as required.

• Quality Control
  • Ensure that the physical condition of the property is maintained according to Company operating and safety standards.
  • Organize and prioritize service requests and ensure all service requests and repairs are made correctly and in a timely manner.
  • Oversee completion of service requests in 24 hours or per property policy.
  • Inspect grounds, buildings and other property features as required to minimize liability concerns.
  • Oversee turnkey operations and ensuring that vacants are made rent-ready in a timely manner.
  • Maintain an effective preventative maintenance program.
  • Maintain an organized, clean and safe work area.
  • Ensure adherence to the Company’s safety and hazard communications programs, policies and procedures.
  • Teach and promote safe work practices to staff.

• Customer Service
  • Maintain a high level of customer service.
  • Communicate effectively with residents, fellow associates, vendors and supervisors.

Knowledge, Skills, Abilities

Must be able to diagnose problems and repair the following:

• Major appliances
• HVAC (EPA Certification)
• Basic – Intermediate plumbing
• Basic – Intermediate electrical (when no license required)
• Sheetrock
• General carpentry
• Pool care (if required by property)
• Roof and gutter repair
• Wallpaper/painting
• Foundation/sidewalk repairs
• Irrigation and maintenance repairs
• Landscaping
• Ice and snow removal