Rooter Hero

Logistics Coordinator - Sacramento

Sacramento, California
Rooter Hero is the largest plumbing company in the state of California, offering 24-hour emergency repair and installation services.

Job Description

Logistics Coordinator

Posted: Monday, 1/29/2024

We’re looking for an exceptional Logistics/Office coordinator to join our team!


In this role, you will work as part of a dynamic and passionate team to ensure desired sales metrics. You will match the right technician to every job, helping achieve the company’s financial goals.


A qualified candidate must have the ability to work in a fast paced environment while providing exceptional customer service. We're offering starting rates between $20 and $25 per hour, depending on your experience!


Responsibilities

  • Be professional and establish customer rapport, encouraging repeat business.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
  • Update customers throughout the day on the technician’s progress.
  • Process all New hires
  • Order uniforms for all new and current employees
  • Evaluate customer calls and assign the best technician to each service appointment.
  • Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable Continue calls.
  • Relay accurate information to technicians, ensuing proficient, quality customer experiences.
  • Manage the whereabouts and needs of every technician in the field.
  • Record the results of each service call and create report summaries for senior management.
  • Oversee time sheet and payroll adjustments
  • Completing termination paperwork
  • Communication Skills: You will be listening and speaking to people by phone, often in some state of distress. Your ability to listen, speak plainly and communicate effectively will be necessary.
  • Ability to Multitask: Dispatchers often are moving a lot of people around at the same time, tracking their movements and keeping tabs on what they need
  • Problem-Solving Skills: You will need to be able to prioritize the most important situations, and think quickly on your feet.

Requirements

  • Proven track record in customer service.
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Bachelor degree or equivalent is a plus.
  • Engaging personality that blends well with a fast-paced, goal-driven environment.
  • Highly motivated, flexible and great attitude on life.
  • Tough Skin, and the ability to help enforce policies and procedures
  • Some basic HR/Office MGR knowledge

Benefits

  • Health Benefits
  • 401(k)
  • Paid Time Off
  • Great opportunities for advancement!
Apply Now

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