Alliance Shippers Inc.

Logistics Coordinator - Intermodal Operations - Westland

Westland, MI

Job Description

Logistics Coordinator - Intermodal Operations

Posted: Saturday, 8/5/2023

Alliance Shippers Inc., is one of North America’s largest privately owned global logistics and transportation service corporations. We are currently seeking a Logistics Coordinator to join our team in Westland, MI.

The Role:

The Logistics Coordinator is involved in tracking & tracing mostly intermodal loads moving throughout North America. They possess company knowledge and the ability to perform all functions necessary to solve day-to-day operational issues that may arise.

Job Responsibilities:

  • Tracking/Tracing - Traces loads daily via websites, email, phone and update tracking information in system and excel reports
  • Point of Contact - Responsible for ensuring customers are kept informed on status of their loads including offering solutions to any issue that may arise
  • Customer Service - Responsible for ensuring the highest level of service is provided to our customers on a daily basis by managing the Perfect Shipment
  • Accessorials - Responsible for monitoring and billing supplemental charges when incurred in accordance with Alliance and/or Customers accessorial matrix
  • Documentation - Ensure any/all service failures are properly documented in order to measure our vendor's service levels via the Perfect Shipment
  • Minimum high school diploma, 2 years of college or related experience a plus
  • Knowledge of computers, including Word and Excel
  • Ability to multi-task, strong customer service skills
  • Previous experience in transportation and/or customs brokerage/freight forwarding preferred
  • Negotiation skills
  • 401(k)
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Alliance Shippers Inc. At A Glance

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