Johnson & Johnson

Lead TS AM CBT SERV Reliability Engineer - Raritan

Raritan, NJ
Johnson & Johnson is the world’s most broadly based healthcare organization and includes more than 2

Job Description

Lead TS AM CBT SERV Reliability Engineer

Posted: Thursday, 9/14/2023
Johnson & Johnson is currently recruiting Lead- Technology Services Application Maintenance . The preferred location of this position is Raritan NJ; however, other locations will be considered for the right candidate.

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products, and services to advance the health and well-being of people.

With $93 billion in 2022 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the pharmaceutical, and medical devices markets. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer.

This challenging opportunity will reside in Application Maintenance & Services (AMS) organization. This role will report to the SR MGR, TS AM CBT Service Manager.

In this role, you will support steady state processes, as well as will be responsible for service transitions and maintenance activities of finance and legal product applications. Knowledge Management, Application Portfolio Management, Data, and Compliance. Ensure End-to-End experience and performance of our systems using industry leading tools. Collaborate with TPOs and other stakeholders to engineer solutions through automation, preventative measures that deliver high quality and high availability corporate business technology products.

Every day, this role will provide you the opportunity to:

  • Work directly with Business partners/ Technology Product Owners / Build team, (Developer)/SaaS vendors/architects to drive solutions to build stronger and more reliable products.
  • Design, deploy, operate, automate, and continuously improve our Financial & Legal service product applications.
  • Work to keep revenue and reputation-critical systems highly available and reliable by measuring and monitoring availability, performance, and overall system health.
  • Perform Production Readiness reviews and ensure operational resource capacity based on business criticality of the application.
  • Interact with technologists around the world building global and regional services and relationships with some of the most passionate, dedicated, and caring individuals in the world.

The role will focus on following activities:

Service Maintenance Activities

Request Management

  • Accountable for delivery and maintain SLA by validating, classifying, and responding to service requests according to SLA
  • Maintain compliance and audit requirements by completing compliance assessments and activities.

Incident and Outage Management

  • Collaborate with various stakeholders for incident management including major incidents and timely resolution according to SLAs.

Event Management

  • Accountable for incidents and alerts generated by Event Management Application Security Management
  • Responsible for execution of Application Access and Controls

Service Level Management

  • Assess vendor performance and identify improvement plans to support service reviews.

Service Transition activities

Change Management

  • Ensure that IT changes are recorded and then evaluated, authorized, prioritized, planned, tested, implemented, documented, and reviewed in a controlled manner.
  • Responsible for Change Lifecycle (Initiate Change Request Review, Assess and Authorize, Plan & Schedule, Build & Test, Approve for Implementation, Coordinate & Implement, Review & Close)

Release Management

  • Contributes to the Release Management Lifecycle (Review & Validate Release, Plan, Build & Configure, Test & Accept, Plan Deployment, Perform Operational Readiness, Deploy)

Cutover Transition to Go-Live

  • Works in conjunction with Application Development team and contributes to specific phases within the Production Transition Lifecycle

Knowledge Management

  • Responsible for knowledge transfer from service transition deliverables and ensuring that knowledge is shared appropriately across the team for support readiness.

Continuous Service Improvement

  • Monitor and measure the quality of IT operations, benchmark metrics, perform analysis and identify improvement actions
  • Provide requirements for automation and process improvement to Problem Reliability Engineer
  • Ensures the ticket volumes for the consumption-based model remain within budget.
  • Engages with other Service Maintenance & Operations mangers/leads to drive best practice.


Bachelor's degree in Information Systems or Computer Science, or relevant work experience. In a world of rapid innovation, we seek strong leader who want to make an Impact in all aspects of our business and enabling breakthroughs.
  • Minimum of 4 years of IT experience supporting enterprise applications and collaborating with key stakeholders in a diverse global environment.
  • Experience working in one or multiple functional areas – Finance, legal
  • Experience working with multiple of technologies – Informatica IICS, Tableau, Qlik, .net, Concur, Data Lake, Appian, Drupal, Cognos Data analytics Tool, WebMethod, Mbox.
  • Have strong systematic problem-solving experience, a sense of accountability, ownership and drive.
  • Expertise in ITIL processes (incident management, change, problem, release management), IRIS/ServiceNow, CMDB, Asset Management
  • Experience providing IT Service Transition support for the full lifecycle of transition of applications & technologies.

Johnson & Johnson At A Glance

Johnson & Johnson is the world’s most broadly based healthcare organization and includes more than 275+ companies focused in medical devices, pharmaceuticals, and consumer products. Founded in 1886 and guided by Our Credo of shared values, our mission is caring for the world, one person at a time. Our breakthrough medicines and products reach more than a million people across the globe, which means that when you work at Johnson & Johnson, your career breakthroughs can change the trajectory of human health.
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