Lead Field Service Technician - HVAC/DDC - Columbus

Columbus, OH
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Job Description

Lead Field Service Technician - HVAC/DDC

Posted: Sunday, 5/5/2024

Lead Field Service Technician

As a Lead Field Service Technician here at Honeywell, you will be the technical expert and leader in field service operations for our Building Automation business, with a focus on HVAC, DDC & BAS systems. You will have the opportunity to work on complex projects, providing technical expertise and support to ensure successful implementation and customer satisfaction. Your HVAC experience will be crucial as you troubleshoot and resolve technical issues related to heating, ventilation, and air conditioning systems, both remotely and on-site. You will report directly to our Field Service Manager and you’ll work out of our Mason, OH location.

Primary Focus: The main function of this position is to respond and resolve service calls providing technical support and troubleshooting to Honeywell customers. Additional responsibilities related to the technical delivery of Small Service Jobs and Preventive Maintenance may be assigned as well. These customers may have various products installed that fall into the – HVAC, Automation Controls and 3rd Party Systems category as well as their associated computer systems. The goal is to ensure system uptime and efficiency. This role will cover the region of Mason, OH.


  • Provide technical expertise and support for field service operations in the Building Automation business, with a focus on HVAC systems
  • Lead and execute complex field service projects, ensuring successful implementation and customer satisfaction
  • Troubleshoot and resolve technical issues related to HVAC, DDC & BAS systems, both remotely and on-site
  • Collaborate with cross-functional teams to develop and implement solutions for customer needs
  • Conduct training sessions for field service technicians and customers on HVAC systems
  • Stay updated with industry trends and advancements in HVAC technology, and provide recommendations for improvement
  • Ensure compliance with company policies & procedures


Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.


  • High school diploma or GED
  • Strong technical knowledge and expertise in building automation, DDC and HVAC systems
  • Excellent problem-solving and troubleshooting skills related to HVAC systems
  • Ability to effectively communicate complex technical concepts related to HVAC systems to both technical and non-technical stakeholders
  • Strong customer focus and ability to build and maintain relationships


  • 2+ years of proven experience in field service engineering, with a focus on DDC systems
  • Strong leadership and mentoring skills
  • Continuous learning mindset and willingness to stay updated with industry advancements in HVAC technology
  • Excellent communication and interpersonal skills
  • Results-oriented approach and ability to drive projects related to HVAC systems to successful completion
  • Strong problem-solving and analytical abilities
  • Experience in project management and execution


We offer a full benefits package that includes medical, dental, vision, 401(k), flexible vacation and education assistance. Benefits provided may differ by role and location.

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Additional Information

  • JOB ID: req444821
  • Category: Customer Experience
  • Location: 2080 Arlingate Lane,Columbus,Ohio,43228,United States
  • Nonexempt
  • Due to US export control laws, must be a US citizen, permanent resident or have protected status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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