O'Reilly Auto Parts

Installer Service Specialist - Garden Grove

Garden Grove, CA
It started with a father and son - Charles Francis C.F. and Charles H. Chub O Reilly. Together they

Job Description

Installer Service Specialist

Posted: Friday, 1/12/2024

Compensation Pay Range:

$16.00 - $27.00

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.

ESSENTIAL JOB FUNCTIONS

Work with installers/professional customers to develop sales relationships.

Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.

Ensure delivery vehicles are serviced and maintained according to company standards.

Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.

Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.

Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.

Ensures customers’ new core and warranty returns are picked up and credited in a timely manner.

Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly.

Assist on front counter as needed and, on the retail counter as needed.

Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.

Assist with customer labor claims, making sure they are processed quickly and efficiently.

All other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

Strong background in mechanics.

Above average communication skills.

Desired:

Hands-on knowledge of automotive repairs.

ASE Certification.

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package:

  • Competitive Wages & Paid Time Off

  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One

  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)

  • Team Member Health/Wellbeing Programs

  • Tuition Educational Assistance Programs

  • Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

O'Reilly Auto Parts At A Glance

It started with a father and son - Charles Francis C.F. and Charles H. Chub O Reilly. Together they had the courage and confidence to venture out on their own. Along with 11 others who shared the same desire to offer great customer service and auto parts availability, the doors of O Reilly Automotive, Inc. opened on December 2, 1957. O’Reilly is full of successful career stories - people who started in entry level positions and with training, hard work, and dedication have moved up the career ladder. O’Reilly believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization. Our CEO, like a lot of O’Reilly leaders, started with the company on the ground floor. We have something not all companies can brag about - leaders who know the ins and outs of the company from having worked virtually every job. We continue to be one of the fastest-growing companies in our industry with lots of opportunities for individual growth. Whether you are looking for a career path to run a store, manage a distribution center team, or climb the corporate ladder, O’Reilly has the opportunities you are searching for. O'Reilly Auto Parts is an equal opportunity employer. It is the policy of the Company to treat all applicants for employment and all team members in a manner that does not discriminate against them because of their race, religion, color, national origin, sex, sexual orientation, pregnancy, age, military obligation, disability or any other status or characteristic protected by local, state, or federal law.
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